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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31282
Experience:  IT Engineer for over 15 years
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Quarkxpress keeps crashing. I used it all day yesterday and

Customer Question

Quarkxpress keeps crashing. I used it all day yesterday and last night until 11pm.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you close all programs

Open Finder and click on Go To Folder

Enter in

~/library

Press enter

In the window then go to Preferences

Delete the Quark Xpress folder, then restart the Mac and tell me if it then operates.

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Let me know the results please