How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33116
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

I cannot open my google e-mail on my computer only through

Customer Question

I cannot open my google e-mail on my computer only through internet but I cannot send e-mails either way. please help me
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please exactly which program you use for emailing on your computer?

Is it Apple Mail?

Thank you

Customer: replied 1 year ago.
It is google mail
Expert:  Richard replied 1 year ago.

ok, but you access it via your internet browser such as Safari, or via an email program such as Apple Mail?

Customer: replied 1 year ago.
chrome
Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Expert:  Richard replied 1 year ago.

ok, and you can sign into Google mail via chrome?

Customer: replied 1 year ago.
I can via Chrome, but I cannot send e-mails
Expert:  Richard replied 1 year ago.

Whats the error you get?

Customer: replied 1 year ago.
I try to open the stamp, mail and nothing happens. When I go to system preference , airport is connected. the moden, ethernet, VPN and Fire Wire are not connected. Also Comcast changed me from Netgear85 to Home--. Which should it be?
Expert:  Richard replied 1 year ago.

ok, so you say Stamp, so you mean then Apple Mail., nit via Chrome.

What exactly do you mean with nothing happens?

And yes, if you have internet the settings there are ok.

Customer: replied 1 year ago.
my gmail when I say the stamp.
Expert:  Richard replied 1 year ago.

ok, but again, hat exactly do you mean with nothing happens?

What do you see when you click on the Stamp?

Customer: replied 1 year ago.
when I click on the stamp it does nothing, other than beside the stamp it reads, stamp. Normally when I click on the stamp all my e-mails appear.
Expert:  Richard replied 1 year ago.

Ok, can you do the following please

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 year ago.
My computer will not turn off. Should I un plug it?
Expert:  Richard replied 1 year ago.

hold the power button down until it does turn off.

Then turn it on please and do my instructions.

Expert:  Richard replied 1 year ago.

How did you go?