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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12697
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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After installing the new iTune, I am not able to burn a CD

Customer Question

After installing the new iTune, I am not able to burn a CD from Playlist. How do I burn a CD from my playlist
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
Windows 7
Expert:  Dustin replied 1 year ago.

Thank you.

All you should have to do, is go to your playlist pages. Right click your playlist, and then click " burn playlist"

Let me know if that works or not~

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.
That is what I already did but I will try again
Expert:  Dustin replied 1 year ago.

And question. Do you have a blank CD inserted before you try to burn the playlist?

Customer: replied 1 year ago.
I am using a PC and was able to burn yesterday before upgrading to new iTune. Is the new iTune compatible with windows 7
Expert:  Dustin replied 1 year ago.

It is compatible. Maybe its not recognizing your CD drive.. Can you check as follows

Edit > Preferences, click Advanced, and click Burning

Also, if you would prefer I can connect to your computer from here and resolve the issue on screen. If you would like to try that additional service, let me know.

Dustin S.

Customer: replied 1 year ago.
Will this cost me more?
Expert:  Dustin replied 1 year ago.

It does. I will send you the offer now, if you feel its too much, we can continue via written word instead.

D.S

Customer: replied 1 year ago.
No thanks. The error message says choose file then burn. I just right click then burn. Am I doing it right
Customer: replied 1 year ago.
I am still having the same problem so I will abort this call
Expert:  Dustin replied 1 year ago.

I sent the offer for the screen sharing, you never rejected it or accepted it.

Did you you check and see if itunes could see your burner as I suggested?

In itunes, click Edit > Preferences, click Advanced, and click Burning