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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31332
Experience:  IT Engineer for over 15 years
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I have a PC desktop and windows 10 reason I an locked out

Customer Question

I have a PC desktop and windows 10 For some reason I an locked out because program does not recognize my password ***** it is asking me if I have a emergency password ***** to put in A drive, I do NOT. How can I access to reset
my Password.
RF Balas
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Just to confirm, this is on the windows sign in screen correct?

Customer: replied 1 year ago.
I am trying to cancel this action but seem to have trouble. The computer is working as I have managed to correct the problem. Please advise on the cancellation and credit to my bank cardSincerely *****
Expert:  Richard replied 1 year ago.

ok, you would need to request a refund here

ww2.justanswer.com/help/how-can-i-request-refund

Thanks!