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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8694
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Have tried multiple times to order my iPhoto book. It has

Customer Question

Have tried multiple times to order my iPhoto book. It has prepared for uploading but never uploaded. I deleted the one photo they said didn't work, but it still didn't upload. Credit card, etc. is OK. It's for my son's birthday, and time is running out. Please help.
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under Mac OS X)
Processor
Memory

Customer: replied 1 year ago.
Mac OS X
Processor 3.06 GHz Intel Core i3
Memory 4 GB 1333 MHz DDR3
Startup Disk Macintosh HDIs that enough, Mike?Thanks. Sylvia
Expert:  Mike replied 1 year ago.

System version please?

Customer: replied 1 year ago.
SMC Version (system) 1.64f5
Expert:  Mike replied 1 year ago.

No (listed right under Mac OS X)

Customer: replied 1 year ago.
Sorry. Version 10.6.8
Expert:  Mike replied 1 year ago.

Ok.

Click on the first icon in the Dock (the list of icons at the bottom of your screen) which is the “face” the "Finder", then click on Go at the top of the screen, you will see a drop down menu, go to Utilities. When that opens double click on the application called Disk Utility. When Disk Utility opens you will see your hard drive (usually Macintosh HD) on the left. Highlight your hard drive and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Disk Permissions on the left.

Note: If Verify Disk is not OK try to Repair. If Repair is successful then Repair Disk Permissions if it is not successful let me know.

Customer: replied 1 year ago.
They say it's successful! Thank you! Now what should I do? Do you think my book will upload?
Expert:  Mike replied 1 year ago.

So Verify Disk was OK in green type and then you Repaired Permissions? If so Quit iPhoto, hold down the Option or ALT (if outside the USA) and Command keys and start iPhoto. Check all the boxes and run Rebuild. After try to upload your book again.

Customer: replied 1 year ago.
the little snowflake has been going around for the last hour or so and the thumbnails are not finished. I clicked on stop, because I wanted to see if I could upload my book. Now the message came back that it is rebuilding thumbnail caches. When do you think I could get to my book and try to upload it?
Expert:  Mike replied 1 year ago.

If you just stopped on the thumbnail cache rebuild then that should be ok but I would have let it finish first. I guess you can try now.

Customer: replied 1 year ago.
It's going much faster now. I think I will let it finish. I'll keep this window open, because I really want to get my book printed, and I want to credit YOU with that success! I'll let you know!It now says, there is a problem communicating with the Apple Store and to try again! What shall I do now?
Customer: replied 1 year ago.
I put in the Credit card, no problem. I think I did everything right. But that Apple Store is not responding.
Expert:  Mike replied 1 year ago.

OK I can only suggest you restart and try again.

Customer: replied 1 year ago.
I did that! Now it's stuck on the same place again. It says it's uploading but there's no blue line, and no writing that confirms the upload and no confirmation number.
Customer: replied 1 year ago.
It's definitely something the matter, probably at the store, that it doesn't upload. This is exactly what happened the other six times. Isn't there a telephone number to call where they get the book files for printing?
Expert:  Mike replied 1 year ago.

I can't find any direct number sorry:

http://www.apple.com/contact/

Try changing you DNS servers to :

8.8.8.8

8.8.4.4

Go to System Preferences / Network choose your connection type then go to Advanced select the DNS tab

Customer: replied 1 year ago.
What's a DNS server? How does one change it?
Customer: replied 1 year ago.
I'm at Network Diagnostics. Network Status is green throughout the settings and it says my internet connection appears to be working correctly. Now what shall I do? It says, Go Back or Quit.
Expert:  Mike replied 1 year ago.

Have you ordered prints before? Not Network Diagnostics, I said System Preferences / Network choose your connection type then go to Advanced select the DNS tab and then the plus sign to add each server. What version of iPhoto is it? Make sure you are using iPhoto '09 or later. Earlier versions of iPhoto can no longer order print products. Certain third-party Anti-virus and system cleanup apps, such as MacKeeper, can interfere with iPhoto ordering. Make sure these apps are disabled.

Customer: replied 1 year ago.
I am a book writer and printer. I have used iPhoto over 40 times with no problem. I was at System Preferences and went as you told me to Advanced/ then DNS tab and the plus sign to each server. No problem with anything. My iPhoto is later than '09. I have no 3rd party Anti-virus or system cleanup apps. I'm very discouraged, as this has never happened before. I think it has to do with Apple processing on the other end, not with my work or my computer.
Expert:  Johnny Mack replied 1 year ago.

Hello there! Try the following if you still cannot get a solution.

  1. First we need to Quit iPhoto.
  2. Then from the Finder menu bar, choose Go > Utilities to access your Utilities folder (or press Shift-Command-U).
  3. In your Utilities folder, we will open Keychain Access.
  4. Find the "NetServices" entry in your Keychain Access window.
  5. Select the "NetServices" entry and press the delete key.
  6. Reopen iPhoto and try to place your order again.
  7. You should be prompted to enter your account information if you deleted the Keychain entry correctly.
  8. After entering your account info, you should be able to complete your order.
Expert:  Mike replied 1 year ago.

OK go to iPhoto / Preferences / Accounts and remove your Apple account then quit restart and add it back. Also make sure you have sufficient bandwidth to complete the order. iPhoto requires approximately 1.5 Mb/s to avoid timing out during the order process. Unplug your router and / or modem from power for a few minutes then plug back in and Go here to test:

Speedtest.net

Upgrading to Yosemite and the newer iPhoto as well as Photos the new version and replacement for iPhoto might solve you problem too.