Hi, my name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.
Try this please>Go to the Settings app and select Update & Recovery from the list of options shown. Next hit Recovery. From there, chose whether you’d like to keep your files where they are or cleanly install everything again.
Select Recovery from the menu on the left side of your screen. It’s the fourth option from the top of the menu.
Look for the Reset This PC option. When you’re ready to reset your Windows 10 PC tap or click on it.
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