How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Just installed Quark 2015 on new iMac with Yosemite

Customer Question

Just installed Quark 2015 on new iMac with Yosemite operating system.
When I bring a file in from previous version of Quark, the .eps files with transparent backgrounds are going solid black or solid white. Sometimes it looks OK and then when I pull a pdf, the black or white bugs show up again.
I have already changed transparency setting in pdf to "native". Help, please. Thanks
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Did you try deleting the image and reimporting?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are we currently working on this on not? My response was yes, I've tried that multiple times per my original summary.
Expert:  Mike replied 1 year ago.

yes sorry hang on one second

Expert:  Mike replied 1 year ago.

Did you resave it as the new version do a Save as?

Customer: replied 1 year ago.
I did.
Expert:  Mike replied 1 year ago.

Did you run Quark Update it seems to have been resolved in an update?

Customer: replied 1 year ago.
I'm sorry, I am working in the very latest version of Quark--Quark 2015. It's obvious that you aren't going to be able to help me. How do make sure that the full $58. isn't taken out of my Paypal account. We're done. Thanks.
Expert:  Mike replied 1 year ago.

So it is Quark 11.0.1? I'm sorry I am having some internet problems I can opt out if you wish.This is why many of us dumped Quark years ago

Customer: replied 1 year ago.
Obvious that you are not familiar with Quark--there is no Quark 11--I told you it is called Quark 2015. I want to opt out of this entire debacle. Send verification that this has been done.
Customer: replied 1 year ago.
I do not want to be referred. I simply want the $5. mandatory fee taken out of the deposit and verification that this is done and that I was only charged $5. No help whatsoever. Terrible experience.
Expert:  Mike replied 1 year ago.

quark 2015 is version 11 sir go to Quark about Quark there was another update in July so it should be higher:

http://www.quark.com/Support/Downloads/Search_Results.aspx?pid=1&oid=2&ftid=2

They just made it 2015 for who knows why, please just see if the update makes any difference, thanks, ***** ***** my delay. We have a satisfaction guarantee so no worries