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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8690
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Ipad mini & forgetten password, itunes says need to disable

Customer Question

ipad mini & forgetten password, itunes says need to disable fine my ipad to restore, however cant get into ipad!!
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Plug your iPad into your computer and make sure iTunes is running.
Hold down both the Sleep Button (on top of your device) and the Home Button (on the front underneath the screen).
Keep them both held down from about 10 seconds. (If you see the Apple logo, you've held them too long and will need to start again.)
Let go of the Sleep Button but keep holding the Home Button for about 5 seconds. (If you see the "Plus into iTunes" screen than you held it too long and will need to start again.)
If the screen stays black, that's it! Your iPad should now be in DFU mode.

You can restore it with iTunes