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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8460
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My folders on my desktop wont open

Customer Question

My folders on my desktop wont open
Submitted: 1 year ago.
Category: Mac
Expert:  Jason Jones replied 1 year ago.
Hello,
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
Thank you,
Jason
Customer: replied 1 year ago.
Is this $45 in addition to the $34 charge?
Expert:  Jason Jones replied 1 year ago.
there is an additional charge for the remote because it require more of my time.
Customer: replied 1 year ago.
No thanks!
Expert:  Jason Jones replied 1 year ago.
Oh okay, you have that choice. What happens when you try and open your folders on the desktop?