How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jason Jones Your Own Question

Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14408
Experience:  Several years of supporting Mac systems.
30759776
Type Your Mac Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I recently changed my password to open my I phone 6 plus,

Customer Question

I recently changed my password ***** open my I phone 6 plus, and i forgot the password. I have tried several numbers and has been unsucessful. How can I get into the phone.
Submitted: 1 year ago.
Category: Mac
Expert:  Jason Jones replied 1 year ago.
Hello,
I am the person that will be helping you today.
You will have to restore the iPhone to a base firmware install, which will erase everything on the iPhone. If you have a backup, you can later restore the contents of the iPhone to a backup that you have on the computer (the same computer you used in the past to sync the phone with):
- You will need to have the iTunes application installed first. If you do not have it, you can download it for free from the following site: http://www.apple.com/itunes/download/
- Press and hold the top power button until the iPhone turns off
- Connect the iPhone to the computer that you have been using the phone and iTunes with
- Hold down the HOME button on the front while pressing the Power button (continue holding the home button)
- Continue to hold the HOME button until you see the "Connected to iTunes" message
Option 1: In the Summary tab, click Restore and follow the prompts. (THIS WILL ERASE everything on the iPhone and make it just as it was when you first purchased the phone).
Option 2: Click the button on the top right of the iTunes window for your (iPhone) and then click the Restore button.
- Once that is complete, right click the iPhone listing in the left panel of the iTunes window
- Choose "Restore from Backup"
- Choose a backup date and restore.
Now your iPhone will be back up and have all the restored information from your last sync.
I look forward to your next message below or your rating on the top of this page (choosing of number of Stars and clicking the Submit button)
Please, do not forget to rate my help on this page.
Thank you again,
- Jason
Expert:  Jason Jones replied 1 year ago.
When you are ready to begin the remote fix, please accept the remote service that is shown in the "Get Extra Help" section.