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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8691
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My mouse is frozen in the upper left corner. i can't login

Customer Question

my mouse is frozen in the upper left corner. i can't login
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Hold the power button for about 10 seconds then start it up the computer and immediately hold the Shift key until you see the Apple Logo. This is called Safe Boot and it will attempt repairs. If you get to the login screen put in your user/pass then when it boots up, restart the normal way. Let me know what happens after.
Customer: replied 1 year ago.
the mouse still is frozen... same place
Customer: replied 1 year ago.
this is for my desktop Mac
Expert:  Mike replied 1 year ago.

Did it get to a login screen?

Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

Is your mouse a USB mouse?

Customer: replied 1 year ago.
I don't know. it's the same mouse that came with my desktop
Customer: replied 1 year ago.
i changed batteries already
Expert:  Mike replied 1 year ago.

Is it plugged in to the computer or is it wireless?

Customer: replied 1 year ago.
wireless
Expert:  Mike replied 1 year ago.

I see:

1. Shut down the computer by holding power button again for 10 seconds.

2. Unplug the computer's power cord.

3. Wait fifteen seconds.

4. Attach the computer's power cord.

5. Wait five seconds, then press the power button to turn on the computer.

6. Press and hold the Command-Option-P-R keys before the gray screen appears.

7. Hold the keys down until the computer restarts.

8. Release the keys.

Customer: replied 1 year ago.
I did that also, but didn't know what the P-R keys were
Expert:  Mike replied 1 year ago.

The letter P and the letter R, 4 keys- Command-Option-P-R

Customer: replied 1 year ago.
need to do again accidentally held down Control rather than Option
Expert:  Mike replied 1 year ago.

OK

Customer: replied 1 year ago.
Darn -- did it again. need to wait to start over
Expert:  Mike replied 1 year ago.

OK take your time

Customer: replied 1 year ago.
omg -- have been doing this on my laptop. Very blonde! now will do on desktop!
Expert:  Mike replied 1 year ago.

LOL

Customer: replied 1 year ago.
now got a message os x utilities
Expert:  Mike replied 1 year ago.

Try again but since you are there:

Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then select Verify Disk on the right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.

Customer: replied 1 year ago.
but mouse still won't move so can't do that
Customer: replied 1 year ago.
actually, now mouse will turn on but not move
Customer: replied 1 year ago.
mouse is turning on OS X Utilities bar -- but won't move otherwise
Expert:  Mike replied 1 year ago.

Do you have a USB mouse we can use?

Customer: replied 1 year ago.
no..
Customer: replied 1 year ago.
if it's going to take that -- i'll have to contact the Mac person i use.. but hard to get his attn!
Expert:  Mike replied 1 year ago.

OK you will need to use a USB mouse go to System Preferences / Bluetooth and delete the wireless mouse then turn the mouse off and on and pair it again

Customer: replied 1 year ago.
but i cannot get to System Preferences b/c i can't move the mouse!!
Expert:  Mike replied 1 year ago.

Right you need to borrow a USB mouse

Customer: replied 1 year ago.
i have no one to borrow something like that from. Will have to get the tech to come over
Customer: replied 1 year ago.
That seems to be what i should have done from the beginning since the mouse was frozen..
Expert:  Mike replied 1 year ago.

Yes most people have a USB mouse around, obviously I can't work miracles without the tools we need, LOL . There is one last thing we can try. If you can open the Terminal in Applications / Utilities type each line below exactly hitting Return after each then restrt:

sudo kextunload -b com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport

sudo kextload -b com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport

Customer: replied 1 year ago.
I don't think you understand. i cannot move the mouse at all so i cannot do any of these things you're saying to do
Customer: replied 1 year ago.
I'm going to close out now. I've contacted the Mac tech -- hopefully he can come soon.
Expert:  Mike replied 1 year ago.

Yes you can which is why I asked you hit Command space to open Spotlight then type Terminal then use arrow keys to go to Terminal then Return to open it... this all just using the keyboard

Customer: replied 1 year ago.
ok -- will try that then
Expert:  Mike replied 1 year ago.

By remote I can use my mouse but it may be hard to get it going

Customer: replied 1 year ago.
am holding down but nothing happening
Customer: replied 1 year ago.
how long should i hold down?
Expert:  Mike replied 1 year ago.

Open Spotlight to start a search

Command (⌘)-Space bar

Command then Spacebar to see the Spotlight window

Customer: replied 1 year ago.
am holding but no Spotlight window!
Expert:  Mike replied 1 year ago.

Is it a wired keyboard?

Customer: replied 1 year ago.
no
Customer: replied 1 year ago.
i think this isn't working
Expert:  Mike replied 1 year ago.

Then this has never been working, great...

Expert:  Mike replied 1 year ago.

Do you have a USB keyboard?

Customer: replied 1 year ago.
you mean one with a cord? I have nothing with a cord
Expert:  Mike replied 1 year ago.

OK we need at least one of those to make this work, I assumed you had a wired keyboard because you never mentioned it was also wireless.

Customer: replied 1 year ago.
i have only wireless
Expert:  Mike replied 1 year ago.

Yes I understand that now thanks..

Customer: replied 1 year ago.
You can't do this by remote, can you?
Expert:  Mike replied 1 year ago.

Not if you can't control the computer at all sorry

Customer: replied 1 year ago.
Sorry also. should have established all this mess at the onset!
Expert:  Mike replied 1 year ago.

OK good luck

Customer: replied 1 year ago.
thanks
Expert:  Mike replied 1 year ago.

k

Customer: replied 1 year ago.
test reply
Expert:  Mike replied 1 year ago.

Did you get that sorted out?

Expert:  Mike replied 1 year ago.
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