I'm sorry about the issue. Does it let you click on the Apple logo / menu, then click on Restart?
Can you please press and hold the Power On/Off button for about 15 seconds, then turn it back on and check?
If that does not work, please press and the same time the 3 keys Command–Control–Power on your keyboard in order to restart the computer.
Please reply at the box below to continue troubleshooting. Thank you.
I'm sorry, is this a laptop or desktop? When you press at the same time the 3 keys Command ⌘ + Control ⌃ + Option ⌥
, what happens?
Please let me know. Thank you.
How about pressing at the 3 keys Command, Control, and Eject on the keyboard? Please let me know. Thank you.
Sorry, when you press and hold the Power On / Off button for about 30 seconds or one minute, does it do anything?
- If that does not work, open Finder, then open Applications, then open folder Utilities, then open the item Terminal, then type:
sudo shutdown -r now
, then press Return key.