How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Mike Your Own Question
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8912
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

After installing the Yosemite OS on my iMac desktop (SN#

Customer Question

After installing the Yosemite OS on my iMac desktop (SN# *****), I lost access to Microsoft Office. Have been unable to install the latest Office:mac 2011 because it does not recognize my password.
HELP. What can I do?
Harding Lindhult
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

What version of Office were you using?

Expert:  Mike replied 1 year ago.

It won't recognize your computer password ***** the Office serial number?

Expert:  Mike replied 1 year ago.

When you try to install Office it is asking for your computer admin password ***** you know what that is?

Customer: replied 1 year ago.
I do not know my computer admin password ***** didn't know there was one.
Expert:  Mike replied 1 year ago.

Yes you need it to install software and updates. You can change it this way:

Restart

Right after you hear the chime, press and hold the Command and the R keys for a few seconds, then release. Soon, you'll see the Apple logo and spinning gear (or progress bar in Yosemite).

This will force the Mac to boot into OS X on the Recovery Partition that was created when you installed OS X 10.7 or later.

3. When booting is complete, you'll see a window of "OS X Utilities." You won't do anything there. Instead, you'll go to the Menu bar at the top and select Utilities > Terminal.

Don't worry. You won't have to do anything exotic on the Unix command line.

4. In the terminal window type the following and hit Return.

resetpassword

5. A new window will open, like this:

http://www.macobserver.com/imgs/tmo_articles/20140617resetpassword1a.jpg

Click on the 1) volume of interest, 2) select the desired user account name in the popup. Then enter the new password (twice). A password ***** is optional. Click "Save."

6. Go back to the Apple Menu at the top. Select OS X Utilities > Quit OS X Utilities. That will prompt you to restart the Mac.

If all went well, when the Mac restarts normally, you'll be able to log in to the administrator account with the new password ***** defined in step #5 above. From there you can manage the rest of of the users if necessary with System Preferences > Users & Groups.

Expert:  Mike replied 1 year ago.

Were you able to reset the password?

Related Mac Questions