Hello and welcome to Justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, please try to get a new password, first go to : https://appleid.apple.com/ and select Reset your password.
Enter your Apple ID, then click Next. After you enter your Apple ID, there are three ways you can change your password:
Answer your security questions
Use email authentication
Or the two-step verification
Hope this help, let me know the results please