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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have an Apple Ipad mini and I have lost the sound on it I

Customer Question

I have an Apple Ipad mini and I have lost the sound on it I have tried everything?Can you help me!
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Hold the Sleep and Menu buttons together until you see the Apple Logo or it shuts off, then turn it back on. Let me know.
Customer: replied 1 year ago.
I tried that and nothing happened when I turned it back on!
Expert:  Mike replied 1 year ago.

So it won't come on at all did you plug it into the charger?

Expert:  Mike replied 1 year ago.

if you can get it to come on after some time on the charger try this:

First: Put the device into DFU mode.

DFU MODE STEPS

  1. Hold the Power Button (3 secs)
  2. Continue holding the power button and also hold the home button (15 secs)
  3. Release the power button while continuing to hold the home button (10 secs)
  4. Your device should prompt with the "Connect to iTunes Screen"

Second: Plug it into your computer and open iTunes. It will either prompt to restore and up date or you can manually restore using the following steps.

IOS Restore Steps

Before restoring:

Customer: replied 1 year ago.
I plugged it into the charger and nothing happened!Still no sound!
Expert:  Mike replied 1 year ago.

But does it come on?

Customer: replied 1 year ago.
No the sound did not come on when I plugged it into the charger!
Expert:  Mike replied 1 year ago.

Sorry you said "nothing happened when I turned it back on"!! Does that just mean no sound everything else is working? If you go to Settings / Sound is the volume turned up?

Customer: replied 1 year ago.
Everything else works except for the sound!
Expert:  Mike replied 1 year ago.

Yes did you look in Settings/Sound?

Expert:  Mike replied 1 year ago.

Is the volume turned up to the max?

Customer: replied 1 year ago.
I looked in Settings and the sound is turned up to the max!
Expert:  Mike replied 1 year ago.

Ok please plug in headphones and see if you get any sound on them.

Customer: replied 1 year ago.
I do not have earphones!
Expert:  Mike replied 1 year ago.

No headphones on the house at all? OK Plug it in to your computer and open iTunes. Select the iPad then on the right select Restore

Expert:  Mike replied 1 year ago.

If you have no computer:

- Go to Setting->General

- Change from rotation lock to sound off.

- Wiggle the slider: sound will return

- Now you can set the slider back to rotation lock again

Customer: replied 1 year ago.
No headphones in the house and I cannot plug it into my computer because this is an Apple I pad mini!
Expert:  Mike replied 1 year ago.

What does that have to do with it?

Expert:  Mike replied 1 year ago.

Do you mean your computer is Windows? You absolutely can plug it into your computer. Do you have iTunes installed on your computer?

Expert:  Mike replied 1 year ago.

If not go here and install it:

https://www.apple.com/itunes/

Expert:  Mike replied 1 year ago.

Slide your finger up from the bottom of the screen. Do you see this?

http://km.support.apple.com/library/content/dam/edam/applecare/images/en_US/ipad/ipad/mute.png