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Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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Went to slash screen and spinning circle

Customer Question

went to slash screen and spinning circle
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.
Hello there! follow the steps below.
1. turn off mac
2. Locate CMD and R keys
3. Turn on mac holding the keys from step 2
4. use disk utility to repair hard drive. Then reset.
5. if issue still persists follow steps 1-3 then select reinstall OSX.
Expert:  Mike replied 1 year ago.
Restart the computer and immediately hold the Shift key until you see the Apple Logo. This is called Safe Boot and it will attempt repairs. If you get to the login screen put in your user/pass then when it boots up, restart the normal way. Let me know what happens after.
Expert:  Johnny Mack replied 1 year ago.
If your still having issues you can accept the offer i sent and we can talk over the phone. :)