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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31318
Experience:  IT Engineer for over 15 years
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I can't sync my pictures/videos to Photos on my MacBook Pro.

Customer Question

I can't sync my pictures/videos to Photos on my MacBook Pro. It keeps freezing.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you tell me which keeps freezing please? The iPhone or the Macbook?Thank you
Customer: replied 1 year ago.
MacBook. The actual computer doesn't freeze. It's the Photos program.
Expert:  Richard replied 1 year ago.
Thank youCan you do the below instructions pleaseQuit out of Photos app if you have it open on the MacRe-launch Photos app and immediately hold down Command+Option keysWhen the Repair Library message appears in the app “You are about to repair the library “Library Name” – choose “Repair” to start the library repair processLet the entire process complete before interacting with Photos app, when finished the library will appear as usualThen try to sync and let me know if it freezes please.
Customer: replied 1 year ago.
Okay, I will do so now.
Customer: replied 1 year ago.
How long should it take to repair?
Customer: replied 1 year ago.
Still having problems!
Expert:  Richard replied 1 year ago.
It should not have taken that long to repair.
did the repair ever complete?