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Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 33019
Experience:  IT Engineer for over 15 years
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IPhone is dead

Customer Question

IPhone is dead
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.
Hi there, and welcome to JustAnswer, I look forward to assisting you today with your question and providing the best answer possible.
Can you attempt the following please
Connect the phone to the computer and open itunes
You can download and install iTunes from If you do not have it installed
Then hold the power and home button down until you see
"iTunes has detected an iPhone in recovery mode..."
Click Restore Phone, let this complete and if it does it should then work
Let me know the results please
Thank you