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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My scanner worked on Comcast, but since I have Verizon/Firefox

Customer Question

My scanner worked on Comcast, but since I have Verizon/Firefox it does not. Can you help me to get my scanner to work on Verizon/Firefox?
Submitted: 1 year ago.
Category: Mac
Expert:  Jason Jones replied 1 year ago.





If anyone wishes to ask Jason a question directly,
they can do so at the following page: www.JasonFixedit.com

Hello,
I am an Information Technology Professional with over 15 years of professional experience. I am the technician assigned to your case today. I look forward to working with you and resolving this problem.
May I ask how the scanner is connected to your system? (usb, wifi, network, etc)
I look forward to your response.
Thank you,
Jason
Customer: replied 1 year ago.
I am not a computer expert, but I think it is network. Also, my computer is Dell, not Mac. Can you still help me?.
Thanks.
Joyce
Expert:  Jason Jones replied 1 year ago.
Thank you for the update.
Yes, I can most definitely help you.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 1 year ago.
How soon will I hear from you?
Joyce
Expert:  Jason Jones replied 1 year ago.
So far, your wait time is about 40 seconds between responses.
A phone call will not help in this situation. May I remote into your system and fix this for you?
Customer: replied 1 year ago.
Yes.
Joyce
Expert:  Jason Jones replied 1 year ago.
Thank you, Joyce.
I will get that ready for you now.
After you accept the additional service for remote service, the remote link will be posted here.
-Jason
Customer: replied 1 year ago.
What additional service? If it is the free trial, no thanks.
Joyce
Expert:  Jason Jones replied 1 year ago.
There is an extra charge for the remote service. That will be the last charge.
Customer: replied 1 year ago.
I thought that that was included in the $34 charge, however, how much is it?
Joyce
Expert:  Jason Jones replied 1 year ago.
The last charge for the remote is $29.99.
Customer: replied 1 year ago.
Does this represent the $5 deposit, plus $29.99?, or is it $29.99 plus $34?
Joyce
Expert:  Jason Jones replied 1 year ago.
It is $29.99 plus $34.
As a reminder, we don't have to do the remote. I can walk you through the setup, it will just be a bit longer.
Customer: replied 1 year ago.
I can not afford the additional, so I would need to cancel.
Joyce
Expert:  Jason Jones replied 1 year ago.
As a reminder, we don't have to do the remote. I can walk you through the setup, it will just be a bit longer.
Customer: replied 1 year ago.
Will the $34 charge take care of everything? If so, walk me through the set-up.
Joyce
Expert:  Jason Jones replied 1 year ago.
Yes, the $34 charge will take care of everything.
Which version of Windows is running on the computer?
Customer: replied 1 year ago.
Service Tag DTWQK71, Product Key FQXBG2G2YD Windows XP 7or 8
Joyce
Expert:  Jason Jones replied 1 year ago.
Thank you. You gave me 3 versions of Windows. I know that it is either XP, 7, or 8. May I remote in at no extra cost to get this information for you?