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Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2862
Experience:  worked as a Tech support Associate for Apple products
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My Apple does not come on. I took it to the sprint store on

Customer Question

My Apple does not come on. I took it to the sprint store on two-notch in Columbia, they try to work with it to fix it. it will not come on. I purchase this in Novembe 2014. The told to get in touch with Apple Tech.
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.
Hi
I am Vinod. I will try my best to help you resolve this issue.
Sorry to hear about your iphone..:(
How long have you been facing this issue?
Thank You
Vinod
Expert:  Vinod Menon replied 1 year ago.
I have not got any response from you yet. I would suggest you to connect the iphone to the computer for 20-30 minutes.
Then on the phone, press and hold the power button and the home button together for 10-40 sec. Let's see whether it turns on.
If you see something on the iphone screen, let me know.
If it is completely black even after reset, then I am afraid your iphone need a repair/replacement. Since you bought it only last November, it should still be covered under warranty. I would suggest you to take it into any apple store nearby or call apple care 1800(###) ###-####to set up the repair/replacement.
let me know if you find any difficulty.

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