How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8415
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

I have connected my iphone 4 in the itune. And it says there

Customer Question

I have connected my iphone 4 in the itune. And it says there is a problem with your iphone.
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.
Welcome, my name is ***** ***** I will assist you today!
To get started, I need to know what type of computer you're using. Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.   If it's a Mac, please check the OSX version as follows.   Click the apple sign at the top left of your screen, then click about this mac.  And then where it says version,  send that to me as a reply.
Also, when you say you have restored.. Did the restore complete successfully?
WHat's the current status of the iphone. What happens if you disconnect it form the computer and try to turn it on.
Thank you, ***** ***** look forward to your reply.
Dustin S.
Expert:  Dustin replied 1 year ago.
Hello again. I see t hat you viewed my response but you never replied to me.
Did you still need help with this issue?
Thank you,
Dustin S.