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Wiz of All
Wiz of All, Mac Genius
Category: Mac
Satisfied Customers: 274
Experience:  Multiple platforms support engineer
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Problem 1All the sudden my login on apple laptop wouldn't

Customer Question

Problem 1
All the sudden my login on apple laptop wouldn't work, asked me for login keychain, have no idea what that pw is. My 25 yr old looked at it, changed pw to get into laptop, but now I have a spinning wheel? ūüė© can't do a thing, paralyzed.
Help please
Submitted: 1 year ago.
Category: Mac
Expert:  Wiz of All replied 1 year ago.
1)Shut down your Mac. If necessary, hold your Mac's power button for several seconds to force it to power down.
2)Remove all external devices connected to your laptop.
3)Locate the following keys on the keyboard: Command (‚Ćė), Option, P, and R.
4)Turn on your Mac.
5)Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
6)Hold these keys until the computer restarts and you hear the startup sound for a second time.
7)Release the keys.
Tell me what happens.
Customer: replied 1 year ago.
Went off, came back on, message is system unable to unlock your login keychain.
Asks if I want to update password, create a new keychain or continue to login.
When this previously appeared I'm not sure if the kid tried to create a new one or what, but it seems to be this login keychain that's making things haywire. By the time I looked at it the spinning wheel of death had come, that's how my kids refer to it!
Customer: replied 1 year ago.
Would be easier for me to deal with verbally.
Expert:  Wiz of All replied 1 year ago.
Hi
So we have some progress. :)
The reason why you see this message is here:
https://support.apple.com/en-ap/HT201965
Next time this message pops up, select "Update keychain password" and enter your previous password.This should set everything right.
I'm here for you if you need further assistance.Else if your problem is solved then please rate me(GOOD) so that I get paid for my services.
Thanks