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Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I get pinwheel on iTunes when my phone or other device is connected. I

Customer Question

i get pinwheel on iTunes when my phone or other device is connected. I set up a test account and it worked fine with phone connected.
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.
Hello there! My name is***** and I will be assisting you today.

Turn off your mac then hold the shift key. Turn on your mac continuing to hold the shift key for no less the 2 minutes.

log in and test itunes with your phone
Customer: replied 1 year ago.

Didn't work. Same issue after reboot holding shift key.

Expert:  Johnny Mack replied 1 year ago.
IF this does not work work follow the steps below

go to the apps folder

move itunes to the trash ( but do not empty it)

then go to the appstore and click search ( or purchase history) and type in itunes.

Then select to reinstall it.
Customer: replied 1 year ago.

I get a message when I try to move the app to the trash that says iTunes can't be modified or deleted because it is required by OSX.

Expert:  Johnny Mack replied 1 year ago.
I am gonna send you an offer so i can connect to your mac and figure out whats wrong.
Customer: replied 1 year ago.

I'm not comfortable with someone I don't know accessing my home computer. Thank you for trying.