How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
28647879
Type Your Mac Question Here...
Johnny Mack is online now
A new question is answered every 9 seconds

My iphone screen is black and won't come up. I had it in my

Customer Question

My iphone screen is black and won't come up. I had it in my pocket earlier and it seems that the password ***** entered wrong more than 6 times
Submitted: 1 year ago.
Category: Mac
Expert:  Josh replied 1 year ago.
Hi! Please press and hold down the POWER and HOME button together until the Apple icon appears. Buttons are shown here: http://taptaptap.com/blog/media/10-useful-iphone-tips-and-tricks/Reset.jpg If you have an iPhone 6 or 6 plus look here: https://support.apple.com/library/content/dam/edam/applecare/images/en_US/iphone/iphone6/iphone6_hands_reset.png
Expert:  Johnny Mack replied 1 year ago.
Hello there follow the steps below to reset your ipad.Plug your device into your computer with a USB cable.Turn off the device.Hold the Power button for 3 seconds.Hold the Home and Power buttons for 10 seconds.Release the Power button but keep holding the Home button.In about 15 seconds you will be alerted by iTunes saying that it has detected a device in Recovery Mode.Make sure the device screen is blank and no logos are presentRestore with itunes.