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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I am getting an error on my Mac laptop when I try to connect to the iCloud- Preference Err

Customer Question

I am getting an error on my Mac laptop when I try to connect to the iCloud- Preference Error. Could not load iCloud preference pane. I'm also getting an error when trying to access my iTunes. I had attempted to move my photo library to the iCloud but I think I moved the wrong folder. When I restarted my home screen kept on flashing but had no menu, force shutdown by recovering my password ***** iCloud now I can't access any of my files, pictures, or my iCloud
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.
Hello there! My name is***** and I will be assisting you today. Please follow the steps below.
Close the preferences panel and any open applications.
open any folder then From the finder menu click go and hold the option key then select Library , navigate to /Library/Preferences/Containers/ and delete the folder com.apple.internetaccounts.
From the user Library folder, navigate to /Library/Preferences/ and delete the property list file, com.apple.internetaccounts.plist.
Reboot your computer.
Your preference pane should now be working.
Expert:  Johnny Mack replied 1 year ago.
Hello again. I am posting back because i have not heard from you hopefully this a good thing as your problem is possibly fixed. Please either post back if your still having problems or just rate this reply ( 3 stars or better).