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Daniel
Daniel, Mac Genius
Category: Mac
Satisfied Customers: 4770
Experience:  Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.
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My daughter gave me her Apple TV box. I can't get anything

Customer Question

my daughter gave me her Apple TV box. I can't get anything that that requires her old password, she has forgotten it. I managed to get Netfix I guess because I opened a new account with them. Thanks
Submitted: 1 year ago.
Category: Mac
Expert:  Daniel replied 1 year ago.
Hello, my name is***** have two Apple TVs so I know a bit about them.Are you saying that she cannot remember the password ***** the Apple TV? Or for her Apple account?
Customer: replied 1 year ago.
Correct
Expert:  Daniel replied 1 year ago.
The iTunes/Apple ID can be recovered by clicking on 'Forgot password'. Apple will sent you an email with a link to reset the password ***** allow access. This link will take you there.https://support.apple.com/en-us/HT201487
Customer: replied 1 year ago.
Please confirm there will be no more charges to my credit card
Expert:  Daniel replied 1 year ago.
As far as I know there is only the one charge unless you bought a timed session.Were you able to recover the password?
Customer: replied 1 year ago.
She will try to get it tonight
Expert:  Daniel replied 1 year ago.
Please let me know if you have any more issues with the password.
Customer: replied 1 year ago.
Ok;Thx
Expert:  Daniel replied 1 year ago.
You are welcome.

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