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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9934
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Can't sign in to netflix--says silverlight needs to be reinstall

Customer Question

can't sign in to netflix--says silverlight needs to be reinstall which i've done 3 other times or remove cookies from brpwser??
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.
Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What version of Mac OS X are you using ? Also, what browser are you using ? Safari ?
Customer: replied 1 year ago.
ASHIK,
I HOPE YOU'RE STILL AVAILABLE; WE'VE BEEN OUT OF TOWN. THE VRSION OF MAC OSX IS 10.5.8 & BROWSER IS SAFARI.
THANKS.
Expert:  Ashik replied 1 year ago.
Hi there, sorry for the delay. You are using an outdated version Mac OS X and Safari. That could be the reason why silver light is not working properly. In Safari, click on Safari menu and select Reset Safari. Select all options
and click Reset Safari.
Then clear the Netflix cookies from this website -->
https://www.netflix.com/clearcookies
Try Netflix. If that didn't work, then open your hard disk Macintosh HD,
open the Library folder, open Internet Plug-ins folder and trash the
silverlight.plugin file, WPFe.plugin file and all other plugins related to
silverlight.
If you are unable to get to Library folder, then in Finder click on Go menu
in the top menu bar and select "Go to folder". From the resulting box type
/Library/ and press return. This will take to the Library folder. Open
Internet Plug-ins folder and trash the silverlight.plugin file, WPFe.plugin and
all other plugins related to silverlight.
Then download and install latest Silverlight from here -->
https://www.microsoft.com/getsilverlight/
After that, restart your Mac and try Netflix.
Please let me know if that didn't work, so we can continue troubleshooting.
Only rate the answer after we've solved the problem.
Expert:  Ashik replied 1 year ago.
Hi there, I'm just checking. How is it going ?
Customer: replied 1 year ago.
ashik,
it would be helpful for me if you or someone could "walk me through" your suggestions; i'm not tech. experienced. thanks again. please let me know---this is in regard to being unable to connect to netflix. you should have my former e-mails,etc
thanks..
Expert:  Ashik replied 1 year ago.
Hi there, I'm not at home right now. When I get back I can remotely connect to your Mac and fix the issue for you. I will get back to you.
Expert:  Ashik replied 1 year ago.
Hi there, I'm home. Are you available to continue ? Let me know at which step you are having trouble and I will walk you through it