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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8910
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I'm having problem with sending mail though Entourage

Customer Question

Hi Mike,
I'm having problem with sending mail though Entourage- comes up with error 17092. Any help with that please? Sofia
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.
Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under Mac OS X)
Processor
Memory
Customer: replied 1 year ago.
10.7.5
2.4 GHz Intel Core i5
4 GB 1333 MHz DDR3
Expert:  Mike replied 1 year ago.
Let's check some things first:
Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, hold down the ‘Command’ + R’ keys on the keyboard during the start up process when you see the Apple Logo you can let go. When the machine boots eventually you will see the OS X Utilities screen., select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column, if there are two or it is named something else choose the first indented item, and then select Verify Disk on the right. If that says “OK” in green type then select Repair Permissions. If it is not ok let me know.
Customer: replied 1 year ago.
ok, I have done that. Permissions repair complete. What is next?
Expert:  Mike replied 1 year ago.
So Verify Disk was OK in green type and then you Repaired Permissions? If so:
Quit Entourage hold down Option and start Entourage this will open the Microsoft Database Utility, Rebuild the Database.
Customer: replied 1 year ago.
Which is the button Option?
Expert:  Mike replied 1 year ago.
It may be ALT on your computer
Customer: replied 1 year ago.
Ok, I'm just rebuilding the database now.
Expert:  Mike replied 1 year ago.
OK then try sending.
Customer: replied 1 year ago.
I tried to send, but no luck. It still says the same error.
Expert:  Mike replied 1 year ago.
Who is your email provider? Have you even been able to send using that account?
Customer: replied 1 year ago.
I don't know.
Expert:  Mike replied 1 year ago.
You don't know which?
Customer: replied 1 year ago.
No, this email is business and it was set by a web designer. At the moment how much am I paying and if not resolved will I get a refund?!
Expert:  Mike replied 1 year ago.
Yes if you are not satisfied you can
Customer: replied 1 year ago.
Ok, I don't want to proceed. Please refund me the money.
Expert:  Mike replied 1 year ago.
Great thanks
Customer: replied 1 year ago.
Thanks, sorry.
Expert:  Mike replied 1 year ago.
No problem