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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I am tryng to print documents from my IMac Pro laptop

Customer Question

I am tryng to print documents from my IMac Pro laptop, but my HP Officejet Pro 8500 Wireless system will not allow me to print. I have downloaded the necessary drivers, but cannot exicute the final installation. I get a message that Microsoft is not compatible with OS X . I installed the Microsoft Suit for Macs in order to work with my clients. I can print from my desktop IMac but not my laptop. How can I solve this problem?
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Are you able to open the documents on the laptop?
Are you able to print anything else on the laptop, such as printing a website, or a picture, etc.?
What's the Mac OS X version on the laptop, such as 10.6, 10.7, 10.8, etc.?
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I am not nterest in any kind of deal. Please cancel everything.
Joel
Expert:  Viet - Mac Tech replied 1 year ago.
I'm sorry, I'm not sure what you mean. Monthly support subscription plan is only optional. This is a one-time support session per your request. Please let me know; don't worry, we guarantee our service.
I can fix this printing issue right now for a one-time fee only. Please reply at the box below. Thank you.
Customer: replied 1 year ago.
Cancel
Expert:  Viet - Mac Tech replied 1 year ago.
I'm sorry; you came here and asked us for help with your printer / computer issue. But no problem, we are canceling / refunding this per your request. If you still need help with this issue with anything else, please come back any time as you wish; we guarantee our service. Thank you.