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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I am trying to open quark file from PC on a mac. Conversion

Customer Question

I am trying to open quark file from PC on a mac. Conversion process gets 90% done then stops and Quark stops responding. What should I do?
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.
Hello there! My name is***** and I will be assisting you today. There might be another program or service stopping it from completing. Follow the steps below to start up in safe boot ( which uses only the basic OSX system) then try the conversion process again.
Turn off your mac then hold the shift key. Turn on your mac continuing to hold the shift key for no less the 2 minutes. You will know this was done correctly if your log in box says safe boot.
Expert:  Johnny Mack replied 1 year ago.
Hello again. I am posting back because i have not heard from you hopefully this a good thing as your problem is possibly fixed. Please either post back if your still having problems or just rate this reply ( 3 stars or better).