How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mr.Med Your Own Question

Mr.Med
Mr.Med, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 989
Experience:  if you looking for good answers about mac or any product of apple (ipad, iphones, ect..) contact me
76221641
Type Your Mac Question Here...
Mr.Med is online now
A new question is answered every 9 seconds

My daughter was looking at pictures of lizards on line and

Customer Question

Hi my daughter was looking at pictures of lizards on line and after clicking a picture she got a message that my computer detected a virus. She clicked on the bottom that said ok to downloading ao w new software. It looked like an advertisement to me so I shut my computer off. Now it won't start up. I'm getting a circle with a line though it.
Submitted: 1 year ago.
Category: Mac
Expert:  Mr.Med replied 1 year ago.
Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,
I'm sorry about the issue, please try one of those solutions :
Solution 1 : Reset PRAM and NVRAM
1-Shut down your Mac
2-Locate the following keys on the keyboard: Command, Option, P, and R.
3-Turn on the computer.
4-Press and hold the Command-Option-P-R keys.
You must press this key combination before the "circle with a line though it."
5-Hold the keys down until the computer restarts and you hear the startup sound for three times.
6-Release the keys.
Solution 2 : Restart in Safe mode
1-Make sure that the computer is shut down. Press the power button. Immediately after you hear the startup tone, press and hold the Shift key.
2-Release the Shift key when you see the gray Apple and progress indicator.
3-Let the Mac boot up.
Solution 3 : Run Disk Utility in Single User Mode
1-Turn your Mac off. Turn it back on and this time hold down the Command (Apple) key and the S keys at the same time. Then type the following command :
/sbin/fsck -fy (note the space between fsck and -fy)
If you can't run /sbin/fsck - fy then type only fsk - fy
2-Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type
: reboot
3-hit return and Let the Mac boot up
Hope this help
Thank you
Expert:  Mr.Med replied 1 year ago.
Your satisfaction is my top goal. If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated, if you still need help, please reply back to me and i will gladly continue to help you
JustAnswer has a 100% satisfaction guarantee, We value you as a customer and very much want you to be satisfied.
Thank you
Customer: replied 1 year ago.
Running the solution #3.
Customer: replied 1 year ago.
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
I ran solution #3. The system has finished running disk utility, and its stopped on :/ root#
what do I do next?
Expert:  Mr.Med replied 1 year ago.
type : reboot
and check if that work or not
Thanks
Expert:  Mr.Med replied 1 year ago.
has everything worked out, do you still need help please?
regards
Customer: replied 1 year ago.
I typed reboot, but it got stuck on the blue screen.
Expert:  Mr.Med replied 1 year ago.
Can you turn it off manually please then check if it work
thank you
Customer: replied 1 year ago.
Yes, I shut it down.
Customer: replied 1 year ago.
Should I try to start up
again?
Expert:  Mr.Med replied 1 year ago.
you shut it down aand it stuck on the blue screen, is that right please?
Expert:  Mr.Med replied 1 year ago.
yes please.
Customer: replied 1 year ago.
Start up is stuck on blue screen now. Spinning grey wheel comes on and off screen.
Expert:  Mr.Med replied 1 year ago.
did you tried Disk Utility ? If not, try it and let me know if it shows any errors
Customer: replied 1 year ago.
I tried solution 3, which I believe is disk utility.
I typed " /sbin/fsck -fy" until it gave me the "ok" message. Then I typed "reboot", but it got stuck on the blue screen.
Expert:  Mr.Med replied 1 year ago.
Ok, Please Run Disk Utility from the Installation Disk :
• Insert the Mac OS X Install/restore disc that came with your Mac, then restart the computer while holding the C key.
• When you see the Spinning gear, then release the C key
• Once on the Installer screen, select Utilities/Installer menu and choose Disk Utility.
• Click the First Aid tab and select the hard drive icon displaying your Macintosh HD
• Click Repair disk and Repair Permission. Disk Utility checks and repairs the disk.
• Once completed, quit Disk Utility
• Click on Installer Menu and reboot to your Mac Desktop
If that doesn't worked, ten you have to Re-Install your Mac OS.
You can do a Archive and Install. Archive and Install will not remove any of your files,applications, settings etc. It just replaces the system core files with new one.
additional information about Archive and Install : https://support.apple.com/en-us/HT1710
Hope this help
Thank you
Customer: replied 1 year ago.
I don't have the os x install disc that came with computer.
Expert:  Mr.Med replied 1 year ago.
please try again solution #3 :
Restart and this time hold down the Command (Apple) key and the S keys at the same time. When you see the Unix screen, type the following command...
/sbin/fsck -fy (note the space between fsck and -fy)
If you can't run /sbin/fsk - fy then type only fsk - fy
Hit return and the disk utility should run and let it finish. When it finishes and there is no error, then type in reboot and hit return.
If that doesn't worked out, then you need to use the os x installation disc
Thank you
Expert:  Mr.Med replied 1 year ago.
Your satisfaction is my top goal.If you have a moment please rate my service by clicking on one of the faces below, positive ratings are appreciated.
regards