How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mike Your Own Question

Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
25267123
Type Your Mac Question Here...
Mike is online now
A new question is answered every 9 seconds

Since purchasing my iPhone 4 some time ago, I've had two problems

Customer Question

Since purchasing my iPhone 4 some time ago, I've had two problems I can't solve:
1. How do I get phone to ring for incoming calls? It always goes to Voicemail directly instead.
2. How do I get it to play my extensive music files?
I know it sounds odd this is bothering me now, but I never needed those functions before. Now I do, urgently.
Submitted: 1 year ago.
Category: Mac
Expert:  Josh replied 1 year ago.
Hi! My name is ***** ***** I will be assisting you. Let's get started!
Let's start with your first problem...
1 - Do you have "SILENT" mode set on your iPhone? Swipe up from the bottom of your screen. Is the moon icon selected?
Customer: replied 1 year ago.
It wasn't. Now it is. Should I reverse that?
Customer: replied 1 year ago.
Does "selected" mean Icon is black or white?
Customer: replied 1 year ago.
Hello?
Customer: replied 1 year ago.
Josh? I just asked a question requiring a one-word answer. How many lines are you working?
Customer: replied 1 year ago.
I have to conclude I've been blocked and received no support. I'll wait 2 more minutes, then exit.
Expert:  Josh replied 1 year ago.
Hi,
It does take a couple of minutes for a reply back. When it is selected-- it is in white.
Customer: replied 1 year ago.
Well, now it's black. Is that the correct setting to have phone ring?
Expert:  Josh replied 1 year ago.
Try calling your phone now and see if it goes to voicemail
Customer: replied 1 year ago.
Not the answer to my simple question. I don't have a landline any more. How do I call phone from same phone?
Expert:  Josh replied 1 year ago.
Are you able to have someone call your phone?
Customer: replied 1 year ago.
These delays are unacceptable. I won't spend my whole afternoon being played, Josh. My questions have been simple, could be handled by an amateur. So what's your problem?
Customer: replied 1 year ago.
Again, damn it, answer my question. Is black on or off?
Customer: replied 1 year ago.
You've got 3 min to terminus.
Expert:  Josh replied 1 year ago.
Hi!
I have answered your question previously: White is selected and Grey/back is not selected.
Customer: replied 1 year ago.
So it's black, and white is not selected.
Customer: replied 1 year ago.
Let's move on.
Expert:  Josh replied 1 year ago.
Was it black/grey before we started?
Customer: replied 1 year ago.
I said, let's get off the button and move on. Why the delaying tactics?
Expert:  Josh replied 1 year ago.
I cannot "move off the button" because it is important during troubleshooting. Was the button grey/black before we started or was it white?
Customer: replied 1 year ago.
Your job is to answer MY questions. Unless there is another (internal) setting I should check, answer the second question.
Customer: replied 1 year ago.
My time is limited. I need to administer meds for Diabetes.
Customer: replied 1 year ago.
OK, I need to leave; use my email.
Expert:  Josh replied 1 year ago.
Let me know when you are back to continue