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Ask Vinod Menon Your Own Question

Vinod Menon
Vinod Menon, Support Specialist
Category: Mac
Satisfied Customers: 2840
Experience:  worked as a Tech support Associate for Apple products
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My iPhone 5 was working fine an hour ago. I plugged it into

Customer Question

my iPhone 5 was working fine an hour ago. I plugged it into the charger and it has quit completely. I tried plugging it into my iPad charger-nothing, and my mac computer-nothing
Submitted: 1 year ago.
Category: Mac
Expert:  Vinod Menon replied 1 year ago.
Hi
I am Vinod. I will try my best to help you resolve this issue.
Sorry to hear about your iPhone...:( I think it froze.
Let's try a reset. Press and hold the power button and the home button together for 10-40 sec.
Let me know whether it turns on.
Thank you
Vinod
Customer: replied 1 year ago.
no response, still dead
Expert:  Vinod Menon replied 1 year ago.
Sorry for the delay.
Please connect it to the charger for 20 minutes. Then try the reset again by holding down the power and the home buttons together for 60 sec.
Let's see whether it turns on. If not, is your iPhone recognised by iTunes in the computer.