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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8498
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I have lost about 4 months of data. Have a Mac

Customer Question

I have lost about 4 months of data. Have a Mac
Submitted: 2 years ago.
Category: Mac
Expert:  John T. F. replied 2 years ago.
Hi, can you describe the data you've lost and provide a few more details on the situation? Thanks,John
Customer: replied 2 years ago.
photo's and documents, unable to contact iCloud
Expert:  John T. F. replied 2 years ago.
Ok, were the photos and documents stored in iCloud? John
Customer: replied 2 years ago.
yes
Expert:  John T. F. replied 2 years ago.
Thanks, ***** ***** tell me the exact version of OS X you are currently running, please? Click the Apple logo in the menu bar at the top left of the screen Select "About This Mac" In the window that opens, look for the "Version" information. Please let me know what it says. Thanks,John
Customer: replied 2 years ago.
OSX YosemiteVersion 10.10.3
Expert:  John T. F. replied 2 years ago.
Thanks again. Click the Apple menu in the top left corner of the screen and choose System Preferences Select iCloud Does it show you signed in and all relevant options with a check mark? John
Customer: replied 2 years ago.
Yes
Expert:  John T. F. replied 2 years ago.
Ok, good so when you say you are unable to contact iCloud - what are you doing and what message is received?
Customer: replied 2 years ago.
I have now contacted iCloud. How do i recover data?
Expert:  John T. F. replied 2 years ago.
That depends, how were you syncing/saving your documents to iCloud originally?

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