Hello my name is XXXXX XXXXX X will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.
I understand your having problems with launching any Microsoft Office Applications
Can you tell me what version of Microsoft Office you are using?
I'm not sure but I think it's the 2008 Word. I bought the Mac in 2008 and they installed Word at the time.
do you only have Word or do you have any other version of Office installed
Excel and Power Point were part of the package.
Do they open or all of them not opening
Microsoft messenger is also at the bottom of my screen right now.
None of them are opening.
Ok give me a few moments to do a little research if you do not mind. I will be right back]
Thank you. Everything worked fine yesterday, and I have never had this problem before.
Ok I have found a Microsoft Support Article I want you to work through and see if this will get you going
that will open up in a new window so I wont loose you.
I emailed the article to myself, but I don't see where it is opening in a new window. There are quite a few steps in that article.
It is one of those fix all articles
Start from the top and work you way down
a lot of times you can remove the plist file and it usually fixes it.
What is the plist file?
If you go to the Apple and choose Force Quit what do you see in there
A plist file is a preference file. Apple OS is built on Plist files for everything.
most the time you remove a plist file then restart the application is recreates a new plist file. You can almost say self healing
Firefox, system profiler, finder, etc.
So nothing with Office then. No preview etc?
No office or preview. There is a preview icon at the bottom on my Mac.
sounds like its not running at the moment which is good
let me know if you see the com.microsoft.Word.plist and one for publisher and excel
Where is the go menu?
should be up by the apple
did you find it?
I can't get to the library part.
which version of Mac OSX do you have?
I think it's the leopard.
go to the apple and choose about this mac
Does this version make a difference in finding the library?
I am trying to find that out now
Your preferences are in the following location: Users/YourUserName/Library/Preferences
let me know if this is it
How do I find this location on the computer? Home?
then Go shows up
I found the com.microsoft word plist, but not sure how to get back to it. what should i do when i find it again?
Drag it to your desktop
click hold drag to the desktop and let go
Once you move the word plist file then try to launch word again
It still doesn't open. The microsoft was play/ready. Didn't see anything that said Microsoft word.
so you found the com.microsoft.word.plist file and dragged it to your desktop and it still will not launch
I found microsoft play ready plist-
that is not it.
When I click on desktop, the same comment comes up for word.
It says word document quit unexpectedly.
did you move that file microsoft play ready plist?
if so put it back.
we need to find the right plist file
I moved it to desktop.
Ok lets think about this from another angle
Do you have the office cd 2008 and product key code?
Where would that be? I don't have the original box anymore. Also I moved it back to the library, I thought but I heard a puff and can't find it now.
Ok back to the plist
Open finder to get the Go menu
I don't have any microsoft office for mac programs that I can see now. No power point, excel, or word to open so I can quit them.
let me know when you find the com.microsoft.Word.prefs.plist.
I haven't seen it. It might be better if I take this to a computer place that works with Microsoft because this doesn't seem to be working. I know you are trying, but I cannot find the com.microsoft... anywhere.
did you try the trick in the Youtube video
I'll go back to look at the video now.
look at that and see if that helps
I watched it, tried it again,still nothing. I will find a place that works with microsoft and take it in. Thank you for trying, though.
I am sorry you could not get this going
Me, too. Thank you.
Your welcome. You have a great evening
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Thank you for the good rating
You're welcome. Hope I can get this fixed soon!
so do I