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John T. F.
John T. F., Mac Druid
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Experience:  20+ years in the computer/Mac industry
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How do I recover a deleted microsoft word document after my

Resolved Question:

How do I recover a deleted microsoft word document after my trash has been emptied on a Macbook pro? When I look at my word document gallery, I can see the deleted file but I can't access it.
Submitted: 11 months ago.
Category: Mac
Expert:  John T. F. replied 11 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Do you use any sort of back up such as Time Machine?

Also, what version of Word?

Thanks,
John
Customer: replied 11 months ago.
I didn't use time machine, ext time for sure..word Mac 2011 version 14.3.8
Expert:  John T. F. replied 11 months ago.
Thanks, Katlyn.

Chances are no great to recover a file without a backup so please don't shoot the messenger but, follow the below instructions and see if you can locate a temporary cache of the document;

1) First, if you've restarted since losing the file, look in your trash for a "Recovered items" folder. if not...

2) Microsoft Office has an Autorecovery function that saves some files when, for example, there's a power loss. These files are located in the home folder, in the Library

Press and hold the OPTION key on your keyboard while clicking "Go" in the Finder menu bar at the top of the screen

Select Library. If you don't see Library, choose “Home” from the menu and then open the Library folder directly.

In Library, open a folder called Application Support.

Open Microsoft.

Open Office.

In that folder are a number of folders, one of which may be Office 2011 AutoRecovery if files are available. Click that, and any files saved by the autorecovery function will be displayed.

3) If the above doesn't work, next, Go to the Finder

select Go in the menu bar and click "Go to Folder..."

type /private/var/folders

and click the Go button.

Look for files or folders named "Word Work File" inside a "Temporary items" folder.

You should option-drag files or folders to the Desktop (or anywhere else) before dropping them on Word's icon. Don't delete anything!

If your file is still cached on the drive somewhere then that is the most likely place, however the cache files do not exist for long.

Sadly, if none of the files or folders were available to be found then no cache of the document remains.

There is another option you may want to try. Any deleted files may have already been overwritten BUT there is a utility to check for lost files and recover them called Disk Drill:

http://www.cleverfiles.com

Other trustworthy recovery applications include Data Rescue 3. You can try the trial version before purchase : http://www.prosofteng.com/downloads/download.php?prodID=78

Stellar Phenoix Data Recovery is a third option. The trial version can be obtained from here : https://www.macupdate.com/app/mac/21543/stellar-phoenix-mac-data-recovery

Again, there is no guaranteed solution for this issue, sadly, but hopefully the above can help.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2387
Experience: 20+ years in the computer/Mac industry
John T. F. and 6 other Mac Specialists are ready to help you
Customer: replied 11 months ago.

Thanks for the help. I successfully recovered the files with Disk drill!

Expert:  John T. F. replied 11 months ago.
You are very welcome, Katlyn!

I enjoyed working with you – please feel free to request me again by name at any time when you come back to ask another Apple-related question. You can submit new questions directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

John

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