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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2298
Experience:  20+ years in the computer/Mac industry
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I CANT REMEMBER MY PASSWORD XXXXX WHEN I TRY TO CHANGE IT MY

Resolved Question:

I CANT REMEMBER MY PASSWORD XXXXX WHEN I TRY TO CHANGE IT MY MAC SAYS IT ISNT CORRECT. WHAT CAN I DO TO START OVER WITH THIS LAPTOP?
Submitted: 9 months ago.
Category: Mac
Expert:  John T. F. replied 9 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Is this the OS X user account password XXXXX are wishing to change?

Thanks,
John
Customer: replied 9 months ago.

YES. MY APPLE ID AND PASSWORD XXXXX NOT CORRECT.

Expert:  John T. F. replied 9 months ago.
Please clarify;

Are you wanting to change your local OS X User account password XXXXX are you having trouble with your Apple ID password? The recovery process for each is different.

John
Customer: replied 9 months ago.

THE APPLE ID AND PASSWORD

Expert:  John T. F. replied 9 months ago.
Okay thanks!

Please note: I can give advice and information only, not successful access to your account. For the sake of security concerns and safeguards, you must perform these steps yourself as owner of the account but I will assist you along the way.

You should be able to reset your password XXXXX the site: http://iforgot.apple.com/

* IF YOU FORGOT THE APPLE ID ITSELF: If you go to the above mentioned site you will see an option on the right side of the page labeled "Find your Apple ID". If you click this, it will ask for some rather simple information that you should know as the owner of the account ( first name, last name, current email address plus the ability to enter additional email addresses if it has changed since you created the Apple ID).

If you can't pull up your Apple ID using the info above BUT you currently have purchased music in iTunes on your computer then you may be able to see the ID; To view this information, simply select any purchased song in iTunes and press Command-I or choose "Get Info" from the File menu. Then in the Summary tab of the window that appears (this should be the default tab), you should see the name / Apple ID listed.

Once you have the Apple ID and have reset the password, test out that it is working properly by signing into the Apple ID management site:
https://appleid.apple.com/ (Click "Manage Your Apple ID")

If you can’t successfully reset your password XXXXX still can not log in, you will need special assistance. In this case, you will have to make use of the Express Lane customer service feature to request investigation of the inaccessible account:

https://expresslane.apple.com/

Choose the correct category and issue as prompted by the service above and you will eventually reach a web form to enter the details of your specific situation. If you need a suggestion for which support path to follow, try:
iTunes > iTunes Store > Account Management > Managing or editing an Apple ID > Email

As an alternative, if you do not wish to handle it online, you can try calling this number: 1-800-676-2775. Ask if they can verify you as the owner of the account for the purposes of resetting the password.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2298
Experience: 20+ years in the computer/Mac industry
John T. F. and 3 other Mac Specialists are ready to help you
Expert:  John T. F. replied 9 months ago.
Howdy!

I'm just following up with you to see how everything is going. If you need further assistance on this issue, please let me know.

Also, feel free to request me again at any time when you come back to ask another Apple-related question.

I can be reached directly via the following page:
http://www.justanswer.com/computer/expert-macdruid/

Thanks,
John
Expert:  John T. F. replied 9 months ago.
Howdy!

I'm just following up with you to see how everything is going. If you need further assistance on this issue, please let me know.

Also, feel free to request me again at any time when you come back to ask another Apple-related question.

I can be reached directly via the following page:
http://www.justanswer.com/computer/expert-macdruid/

Thanks,
John

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