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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6533
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My only computer is IPad 2. My gmail mailboxes are self deleting

Resolved Question:

My only computer is IPad 2. My gmail mailboxes are self deleting even newly saved stuff.
Apple support said it is a google problem and I can get no support from Google
Submitted: 8 months ago.
Category: Mac
Expert:  Mike replied 8 months ago.
Can you give me your email address and password XXXXX I can check for you. You will have to change it afterwards if that is ok?
Customer: replied 8 months ago.
XXX@XXXXXX.XXX google
Password XXXXX XXXXX Do I really have to change my password.
Do you need my charter four number password.
Expert:  Mike replied 8 months ago.
Actually email addresses are blocked here so you will have to give it to me just as the part before the @ symbol. You should change it every once in a while anyway but if you don't want to change the password XXXXX is not safe to put it here. Let's try something else:

Go to Settings / General / About what is the software version?
Customer: replied 8 months ago.
My charter wireless is Kelley-Wireless 0212 to enter my stuff.
Expert:  Mike replied 8 months ago.

I don't need that please select Settings then General then About what is listed next to Version on the that screen?

Customer: replied 8 months ago.
7.04(11B554a)
I have physical therapy appointment but will be back in a couple of hours
Expert:  Mike replied 8 months ago.
Ok Hold the Sleep and Menu buttons together until you see the Apple Logo.

graphic

Let me know after.
Expert:  Mike replied 8 months ago.
Ok Hold the Sleep and Menu buttons together until you see the Apple Logo.
Customer: replied 8 months ago.

It didn't work. Unable to download Firefox as requested. Only way to communicate is through my email. All my starred items just deleted by themselvesso solution didn't work. I did as instructed pressing sleep and bottom button for home screen

Expert:  Mike replied 8 months ago.
I never asked you to download Firefox?? Are you accessing your Mail through the Mail icon or the Gmail app?
Customer: replied 8 months ago.
The phone support told me to get Firefox. Yes I do use the mail icon.
Don't know about gmail app
Expert:  Mike replied 8 months ago.
Ok sorry I dont know anything about phone support click here and install it:

https://itunes.apple.com/app/gmail/id422689480
Customer: replied 8 months ago.

Will my current saved stuff be integrated with new gmail app. Will have to

learn how to use it.will I use the gmail app only and cancel or not use the icon anymore? Time will tell if it holds my saved stuff, right?

Expert:  Mike replied 8 months ago.
It just reflects exactly what is in your gmail account that you might access on your computer if you had one. I just wanted you to try it and tell me if the problem is gone it won't affect the other Mail app.
Mike, Mac Medic
Category: Mac
Satisfied Customers: 6533
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Mike and 3 other Mac Specialists are ready to help you
Customer: replied 8 months ago.

So I should use the gmail app from now on and not the app? Time will tell if I lose stuff. I'll rate you now as you have given me hope. If I lose


any more stuff I will get back to you if that is ok. Thanks

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