Hello my name is XXXXX XXXXX X will be assisting you today. I understand technology can be frustrating at times and hopefully together we can come up with a solution to your problem.
I wanted you to be aware that this is JustAnswer.com/Pearl.
We do not have a service where we can come to your home.
I can however look up and Apple Store for you to call and setup an appointment with an Apple Specialist.
Driving directions and map
Actually this store should be closer to you.
You can call them and setup an appointment
Here is a list of all the Apple Stores in your City.
If you need more help please ask and I will be glad to answer any more question about this issue.If you are happy with my work please take the time and give me a good rating. I appreciate your business. If you need any help in the future you can go to http://www.justanswer.com/computer/expert-john-stinehelfer/ and reach me there. Thank you for using JustAnswer we value your business. Please have a wonderful day