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Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 14086
Experience:  Several years of supporting Mac systems.
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I upgraded from Lion to Maverick. Now iPhoto does not work.

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I upgraded from Lion to Maverick. Now iPhoto does not work. When I go to the App store to upgrade iPhoto, and I'm presented with the prompt to sign in to download, the Apple ID field defaults to an old Apple ID I have not use in some time. The ID is greyed out thereby prohibiting me from changing it. I tried rebooting the machine, and my current, active Apple ID comes up, but the login refuses to accept my current password. I am at a loss. I need my photos.

Please advise.

-Charlie McCann
[email protected]

Current Apple ID [email protected] Old ID [email protected]

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.

Thank you.
Customer: replied 2 years ago.

I want to know how to upgrade iPhoto to work with Maverick! Apple botched this one IMHO

Thank you for the update Charlie.

May I remote in and fix this for you?

BTW, I agree that Apple totally botched this one.
Customer: replied 2 years ago.

OK, give me a second

Thank you.

Please, use Safari for the link below.

Please, click the following link and allow the remote app to run:

Are you having any problems with running that remote application after it is downloaded?

You may have to do the following first.

Please, do the following:
- Click the Apple icon on the top left
- Click System Preferences
- Click Security
- Choose the option on the bottom that says it can install from anywhere and save that.

Once that is complete, please, try again.

Once I remote in, we can change that back.
Customer: replied 2 years ago.

I did all that crap in system preferences, security, etc, and it still won't hook up to a joint session. HELP!

Thank you.

Let's try this option.

- Please, click the following link, download that file, and run the file:
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 2 years ago.

Nine digit # XXXXX XXXXX

I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page:

Thank you again,
- Jason

Jason Jones and 2 other Mac Specialists are ready to help you