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Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10516
Experience:  Several years of supporting Mac systems.
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I upgraded from Lion to Maverick. Now iPhoto does not work.

Resolved Question:

I upgraded from Lion to Maverick. Now iPhoto does not work. When I go to the App store to upgrade iPhoto, and I'm presented with the prompt to sign in to download, the Apple ID field defaults to an old Apple ID I have not use in some time. The ID is greyed out thereby prohibiting me from changing it. I tried rebooting the machine, and my current, active Apple ID comes up, but the login refuses to accept my current password. I am at a loss. I need my photos.

Please advise.

-Charlie McCann
XXX@XXXXXX.XXX

Current Apple ID =XXX@XXXXXX.XXX Old ID =XXX@XXXXXX.XXX
Submitted: 10 months ago.
Category: Mac
Expert:  Jason replied 10 months ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.


Thank you.
Customer: replied 10 months ago.

I want to know how to upgrade iPhoto to work with Maverick! Apple botched this one IMHO

Expert:  Jason replied 10 months ago.

Thank you for the update Charlie.

May I remote in and fix this for you?

BTW, I agree that Apple totally botched this one.
Customer: replied 10 months ago.

OK, give me a second

Expert:  Jason replied 10 months ago.


Thank you.

Please, use Safari for the link below.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=86487f0a-81bc-4265-b845-97ccdfae65b3

Expert:  Jason replied 10 months ago.


Are you having any problems with running that remote application after it is downloaded?

You may have to do the following first.

Please, do the following:
- Click the Apple icon on the top left
- Click System Preferences
- Click Security
- Choose the option on the bottom that says it can install from anywhere and save that.

Once that is complete, please, try again.

Once I remote in, we can change that back.
Customer: replied 10 months ago.

I did all that crap in system preferences, security, etc, and it still won't hook up to a joint session. HELP!

Expert:  Jason replied 10 months ago.

Thank you.

Let's try this option.

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 10 months ago.

Nine digit # XXXXX XXXXX

Expert:  Jason replied 10 months ago.





I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason, Mac Technician
Category: Mac
Satisfied Customers: 10516
Experience: Several years of supporting Mac systems.
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