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Mike
Mike, Mac Medic
Category: Mac
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Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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When I use the Epson App to print, the font is always printed

Customer Question

When I use the Epson App to print, the font is always printed much larger so if I have a document in 12pt it prints it in 16pt. Is there a reason for this?
Submitted: 11 months ago.
Category: Mac
Expert:  Freddy M. replied 11 months ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on the computer you are printing from?
.
Customer: replied 11 months ago.
I am printing from my IPad
Expert:  Freddy M. replied 11 months ago.
.
I apologize but I am going to need to opt out and open this to all experts.
.
Expert:  Mike replied 11 months ago.
Which Epson app are you using for a non Airprint printer? Are you saying you have other Airprint printers and it prints fine?
Customer: replied 11 months ago.
Epson iPrint is the App. No I only have the one printer but the document prints fine from my laptop to this printer.
Expert:  Mike replied 11 months ago.
Ok I have beem using Handyprint and it works fine on my non Airprint Epson. Let me try the iPrint app. What document are you printing from?
Customer: replied 11 months ago.
When I enter the App I choose 'Online Storage' and select the document from my Dropbox account.
Expert:  Mike replied 11 months ago.
OK give me a minute
Expert:  Mike replied 11 months ago.
In the meantime you might want to try the Handyprint free trial:

http://www.netputing.com/handyprint/


the app goes on your computer that is connected to your printer
Customer: replied 11 months ago.
Just realise that you think I have a Mac - not sure how but apologies I have a HP Laptop using Windows 8. The issue is with my IPad .
Expert:  Mike replied 11 months ago.
Yes sorry. I'll opt out.
Customer: replied 11 months ago.
Okay - Thanks for trying
Expert:  Mike replied 11 months ago.
Good luck
Expert:  Rachel-Mod replied 11 months ago.

Hello,

I’m Rachel, and I’m moderator for this topic. It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you right away, but sometimes finding the right professional can take a little longer than expected.

I was checking to see if you had already found your answer or if you still needing assistance from another one of the professionals?

Please let me know if you wish to continue waiting or if you would like for us to close your question.

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Thank you,

Rachel

Customer: replied 11 months ago.
If I close the question does it mean I lose my deposit?
Expert:  Rachel-Mod replied 11 months ago.

Hello

I can close your question per your request and return your good faith deposit to your original funding source immediately. It may take up to 4 business days to show back up in your account depending on your credit card company. Or we can continue to try and find a professional for you. Please let me know how you wish to proceed.

Rachel ~ Moderator



Customer: replied 11 months ago.
Close please

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