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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2951
Experience:  20+ years in the computer/Mac industry
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I cannot setup a mail account on a Mac with outlook

Customer Question

I cannot setup a mail account on a Mac with outlook
Submitted: 3 years ago.
Category: Mac
Expert:  John T. F. replied 3 years ago.
Hello! My name is John, I will work diligently to provide accurate advice and information.

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Which version of Outlook are you using? ...and what are the issues you are facing when trying to set up the account?

Thanks,
John
Customer: replied 3 years ago.

2011 for mac - cannot get mail to work

Expert:  John T. F. replied 3 years ago.
Does Outlook itself not work or are you merely having trouble seting up the account?

Customer: replied 3 years ago.

account

Expert:  John T. F. replied 3 years ago.
Okay, Jim.

Who is your email provider and where are you running into the issue at?

John
Customer: replied 3 years ago.

comcast - it keeps coming back can't verify acct

Expert:  John T. F. replied 3 years ago.
Alright, what is the part of your email address after the @ sign?

Customer: replied 3 years ago.

comcast.net

Expert:  John T. F. replied 3 years ago.
Thanks,

Are you able to sign into the website with this email account without issue?

http://xfinity.comcast.net/webmail/bin/

John
Customer: replied 3 years ago.

yep

Expert:  John T. F. replied 3 years ago.
Ok, the settings you should be using are as follows:



Recommended
Only If Needed
Incoming Mail Server - Name
mail.comcast.net
mail.comcast.net
Incoming Mail Server - Port Number
995 (POP3)
110 (POP3)
Outgoing Mail Server - Name
smtp.comcast.net
smtp.comcast.net
Outgoing Mail Server - Port Number
465 (SMTP)
587 (SMTP)
SSL Encryption
checked
unchecked
Authentication
Comcast ID and Password required

 

Note that Outlook 2011 may be using Port 25 rather than 465 for outgoing:


Start Outlook.


Click Tools then select Accounts, Highlight the Comcast account.


On the right side account settings pane, In the Outgoing Server box change the port to 465.


Close all windows, Quit Outlook and try again.

 

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John

Customer: replied 3 years ago.

stil no dice - can u look remotely?

Expert:  John T. F. replied 3 years ago.
Can you tell me what version of OS X you are currently running?

Click the Apple Logo in the menubar at the top of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.
Customer: replied 3 years ago.

10.7.5

Expert:  John T. F. replied 3 years ago.
Go to https://join.me

Click START MEETING

It will download a program to your Mac

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (eg: 456-789-123) in a reply to me here.

John
Customer: replied 3 years ago.

271 010 703

Expert:  John T. F. replied 3 years ago.
Thanks, I will connect within the next 5 minutes.

Expert:  John T. F. replied 3 years ago.
Howdy!

I'm just following up with you to see how everything is going. If you need further assistance on this issue, please let me know.

Also, feel free to request me again at any time when you come back to ask another Apple-related question.

I can be reached directly via the following page:
http://www.justanswer.com/computer/expert-macdruid/

Thanks,
John