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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2276
Experience:  20+ years in the computer/Mac industry
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How do I reinstate AOL on my iMac which just had a new hard

Resolved Question:

How do I reinstate AOL on my iMac which just had a new hard drive installed?
Submitted: 8 months ago.
Category: Mac
Expert:  James replied 8 months ago.

Hi,

I can explain how to download and install the AOL program on your iMac. Will this be ok?


Thanks,

J.
Customer: replied 8 months ago.

Yes, and I need it to include my previous list of email addresses

Expert:  James replied 8 months ago.
Thank you.


I'm providing you with a direct link to the Mac AOL program:

http://daol.aol.com/software/mac

Click the link and run the file when asked - this will install the AOL program for you. Once it is installed, you will sign in with your AOL user and password, and will have access to your email, contacts, etc.


If you have any other questions or need more information, please ask me – I’ll be happy to respond!
I'd appreciate it if you can rate my service using the faces below my answer.

Many thanks,

James.
Customer: replied 8 months ago.
I clicked on the link to download aol, but screen came up blank
Expert:  James replied 8 months ago.
Hi,

I'd like to start a remote support session with you. This mean I'll be able to look at your screen together with you, and help you personally.

Would that be ok with you?

Appreciated!

J.
Customer: replied 8 months ago.
Yes
Expert:  James replied 8 months ago.
Thank you.

Please click here to start.

Important - if we are NOT connected within 5 minutes, something is NOT working right.
Please come back to justanswer.com and let me know - we will try something else!

Thanks,

J.
Customer: replied 8 months ago.
I still do not have access to aol on iMac. What do you want me to do next?
Expert:  James replied 8 months ago.
I am not sure how to proceed with this case, so I will forward the question back to the expert pool. As soon as another expert picks up the question, you will be notified.

Sorry I couldn't resolve your issue!

J.
Expert:  John T. F. replied 8 months ago.
Hello! My name isXXXXX will work diligently to provide accurate advice and information.

Can you tell me what version of OS X you are currently running?

Click the Apple Logo in the menubar at the top of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

Thanks,
John
Customer: replied 8 months ago.
Osx version 10.9
Expert:  John T. F. replied 8 months ago.
Thanks!

How did you access AOL Mail previously? Was it through the "AOL Desktop" software or was it set up in the OS X Mail app?

John
Customer: replied 8 months ago.
Sorry I do not know
Expert:  John T. F. replied 8 months ago.
Ok.

In that case, please describe the steps you used to take in order to access your AOL email.

Thanks,
John
Customer: replied 8 months ago.
I clicked on the "stamp" and aol would come up with my emails.
Expert:  John T. F. replied 8 months ago.
Great!

That's the OS X Mail application.

If "Mail" is currently running please quit the Application.

Click the Apple Logo in the menu bar at the top of the screen

Select "System Preferences"

click "Internet Accounts"

from the list at the right side of the window, scroll down and choose AOL.

It will ask you for your name, email address and password.

Enter the information and then click "Set Up".

OS X will automatically configure your account for you and you can then use Mail to access your AOL mail, as you used to do, once it has finished.

If you still have concerns, please do not negatively rate my answer, simply reply back before rating. I'll be more than happy to work with you further
. Hopefully, this info will answer your question. When you are satisfied, please give my answers a positive rating. You are judging my personal service only (not this website, the price, or your issue) and high ratings assure I remain in good standing.

Thanks and good luck,
John
Customer: replied 8 months ago.
John

I rebooted and my emails come up

Howerver, how do I retrieve my address book?
Expert:  John T. F. replied 8 months ago.
Great!

In Mail,

go up to the menu bar at the very top of the screen and click "Window" and then choose "Address Panel". You should see your contacts there.

If the Address Book was previously stored on iCloud, however, then you will need to sign in with your Apple ID and password XXXXX follows:

Click the Apple Logo in the menu bar at the top of the screen

Select "System Preferences"

click "iCloud"

then Sign in.

John
Customer: replied 8 months ago.

the address panel is not shown under Windows. Do I go into iCloud?


 


I do not believe it was on iCloud originally.

Expert:  John T. F. replied 8 months ago.
To clarify, you must be in the Mail app in order to see the Address Panel under "Windows".

So, if the menu bar does not say "Mail" next to the Apple logo then you won't find it.

John
Customer: replied 8 months ago.

I went to Address Panel but my old address book does not come up. I

Expert:  John T. F. replied 8 months ago.
Do you remember how you accessed your address book previously?

Customer: replied 8 months ago.
Yes,

I clicked on "to" and it came up

Not happening now
Expert:  John T. F. replied 8 months ago.
Ok,

Click the Apple Logo in the menu bar at the top of the screen

Select "System Preferences"

click "Internet Accounts"

Select the AOL account you created previously from the list at the left side.

On the right side, does it list Contacts syncing?

John
Customer: replied 8 months ago.

No, it does not list Contacts synching

Expert:  John T. F. replied 8 months ago.
Okay,

when you sign into the AOL website at http://www.aol.com do you see your address book contacts under Mail?

John

Customer: replied 8 months ago.

yes


 


if i go to the aol site, my address book shows up.


 


How do I get this format and address book to come up when I click on the stamp

Expert:  John T. F. replied 8 months ago.
To clarify, when you say "format" do you mean accessing the mail account itself as well or JUST getting your contacts moved over?

Customer: replied 8 months ago.

By format I mean GUI which is much better than the one I get when clicking on the stamp.


 


My big problem right now is getting to my address book when I click on the stamp

Expert:  John T. F. replied 8 months ago.
Okay, if you want to use webmail access in order to use the GUI then you should NOT use Mail at all. In that case, you should simply use Safari to access AOL web mail.

You can book mark the following link:
http://mail.aol.com/

...or you can even set it up as the default page for Safari.

Open Safari

click on "Safari" in the menu bar at the top of the screen and chose Preferences

On the "General" tab, locate the entry box for "Homepage" and type in

http://mail.aol.com/

Then, change "New windows open with" to "Homepage"

Close Safari.

Now, when you open a new Safari window, it will open to the AOL web Mail. Otherwise you can just use it as a bookmark as previously mentioned.

John
Customer: replied 8 months ago.
John



No problem about being in good standing

I have to follow your last email tomorrow night.

thanks for sticking with me
Expert:  John T. F. replied 8 months ago.
You are very welcome!

Reply back any time for further assistance. When the current issue has been resolved to your satisfaction, just remember to rate me accordingly when you get a moment.

I enjoyed working with you – please feel free to request me again by name at any time when you come back to ask a new Apple-related question. You can submit new questions directly via the following page:

http://www.justanswer.com/computer/expert-macdruid/

John
Customer: replied 8 months ago.

John,


 


Thank you very much for your patience and staying with it until I got what I needed. I could not conclude things until now.


 


Fred

Expert:  John T. F. replied 8 months ago.
You are very welcome! I was glad to assist.

If the current issue has been resolved to your satisfaction, please remember to rate me accordingly when you get a moment.

Thanks,
John
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2276
Experience: 20+ years in the computer/Mac industry
John T. F. and 4 other Mac Specialists are ready to help you

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