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Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6598
Experience:  7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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I have a MacBook Pro. Version 10.8.5. My top menu bars keep

Customer Question

I have a MacBook Pro. Version 10.8.5. My top menu bars keep disappearing. I don't know what to call the different bars, but they all disappear until I click the arrow in the blue box at the top right of the screen or put my pointer on the top bar.

When in the world did this start and why? And how can I fix it?

Thank you very much
Submitted: 9 months ago.
Category: Mac
Expert:  Ashik replied 9 months ago.
Hi and Welcome. My Name is XXXXX XXXXX I look forward to assisting you today with your question.

Do you have this problem with Safari application or with all applications of your Mac ?
Customer: replied 9 months ago.

I'm not sure how to answer your question. The only other application I really use is Pages and Pages never did have all the top menus.

Expert:  Ashik replied 9 months ago.
Michael, do you have this problem in the Safari browser (internet browsing application) ?
Customer: replied 9 months ago.

Yes, that's where the problem is.

Expert:  Ashik replied 9 months ago.
Sounds like your Safari is in Full Screen mode. Press Command-Control-F and that will exit the Full Screen mode of Safari.

Please let me know if that didn't work, so we can continue troubleshooting.

Best Regards,
Ashik
Customer: replied 9 months ago.

Thank you Ashik. I followed your directions. My dock returned, but my bookmarks and tabs didn't.

Expert:  Ashik replied 9 months ago.
Restart Safari and press Command-Control-F again. Did that work ?



Customer: replied 9 months ago.

Is restart Safari the same as reset Safari or do you mean close out and boot up again?

Expert:  Ashik replied 9 months ago.
Close out and boot up again. Add a bookmark of this page before restarting, so we won't lose our connection.

If it is not working, click on View menu in the top menu bar in Safari and click Exit Full Screen.
Customer: replied 9 months ago.

OK, I have no trouble exiting full screen. But I seem to have no control over full screen returning seemingly after any action I take. How can it stay not full screen.


 


Thank you,

Expert:  Ashik replied 9 months ago.
Did you try exiting Full Screen from View menu ? That should exit full screen and won't return back to it.

If it still not working, then we can reset the preferences of Safari and that should fix it. Close Safari, then on finder, Hold down Option key on your Keyboard, click on Go menu in the top and select Library. This will take you to the Library folder of your User Account. Open Preferences folder in there.

Trash the file "com.apple.safari.plist" from there. Open Safari. Did that work ?
Customer: replied 9 months ago.

I'll take it a step at a time or I'll get confused. So I've exited full screen from the view memu and I'll see what happens. Back to you tomorrow.


 


Thank you,

Expert:  Ashik replied 9 months ago.
Just restart Safari again and if it didn't go to full screen mode, then you don't have to delete the preference file of Safari.

Best Regards,
Ashik
Ashik, Mac Helper
Category: Mac
Satisfied Customers: 6598
Experience: 7+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Ashik and 5 other Mac Specialists are ready to help you
Expert:  Ashik replied 9 months ago.
Hi Michael, Just checking. How is it going ?
Customer: replied 9 months ago.

Ashik,


 


OK, I think its over. One problem was that the hide favorites bar was selected which disoriented everything. Seems to be OK now. Thank you.

Expert:  Ashik replied 9 months ago.
Hi Michael, Glad everything is OK now. If you have any questions or would like any additional information, please don't hesitate to ask.

If you are satisfied with my service, please rate me Positively.

Bonuses and Positive Feedback (on survey you get from JustAnswer) are greatly appreciated.

Best Regards,
Ashik
Customer: replied 9 months ago.

You bet.

Expert:  Ashik replied 9 months ago.
Thank You Michael :)
Expert:  Ashik replied 9 months ago.
Hi Michael,
It's me Ashik again. It has been a few days, so I am just checking in with you to see if you still need help. I want you to be happy with the service I am providing, so if we still need to work on this let me know.

If you have new questions now or in the future please do not hesitate to ask them.

If you are satisfied with my service, please rate me Positively as Excellent Service.

Thanks and Have a great day,
Ashik
Customer: replied 8 months ago.
Pretty confusing system.The service was excellent, I believe I answered that earlier, and the tabs for clicking quality of service in this email are not live.

I don't know what else you want?
Expert:  Ashik replied 8 months ago.
Nothing Michael. I assume you are talking about the emails sent by JustAnswer. I didn't send any email.

If you need any help in the future, please come back again.

Best Regards,
Ashik

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