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Mike, Mac Medic
Category: Mac
Satisfied Customers: 8624
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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Illustrator CS4 - “Cant save illustration.” Error

Customer Question

Illustrator CS4 - “Can't save illustration.” Error


While working on a website mockup I ran into a rather worrisome error - "Can't save illustration."

I can export as .png, .jpg but cannot "Save" or "Save As" regardless of the file type.

The particular document/file contains 1 graphic made in Photoshop and a few downloaded vectors, but removing those particular items does not seem to help.

I read that the error can be caused by fonts so I changed all fonts to Arial(standard system font), and even tried changing type to outlines.. again, nothing helped.

I've also tried copy/pasting everything to a new document to no avail.

All content is on single layer, if it matters.

My system(osx 10.8.5) is running on little available memory, but even removing what I would assume to be the more taxing files doesn't help - the "Can't save illustration." error persists. Needless to say, I'm very worried.

Any thoughts/ideas on how to remedy this problem?

Submitted: 2 years ago.
Category: Mac
Expert:  Mike replied 2 years ago.
Please go to Illustrator / About Illustrator and tell me the version number.
Customer: replied 2 years ago.

Illustrator version 14.0.0

Expert:  Mike replied 2 years ago.
OK first try this:

Open Macintosh HD / Applications / Utilities and double click Disk Utility. Highlight your hard drive, usually Macintosh HD, and click on Verify Disk on the far right. If that is OK in green type, then click on Repair Permissions on the left.
Customer: replied 2 years ago.

Followed steps, Verify Disk resulted in a green OK, repaired permissions.

Illustrator save problem persists.

Expert:  Mike replied 2 years ago.
Try quitting all other programs
Customer: replied 2 years ago.

Problem persists.

Additionally, tried printing to postscript file/pdf and received an error stating there was not enough memory, or object too complex. I tried reducing the object and artboard to 1/4 it's original size, problem persists.

Expert:  Mike replied 2 years ago.
Ok if you go to Help / Check for Updates are there any listed?
Customer: replied 2 years ago.

6 updates, installing now. I'll update when they're complete.

Expert:  Mike replied 2 years ago.
OK I didn't mean do it because you will have to quit Illustrator and lose that document. That may be the only option though. Up to you.
Customer: replied 2 years ago.

Illustrator is locked up - won't open either via Applications or by trying to open an .ai file.

Expert:  Mike replied 2 years ago.
Did you have to quit it to update? Did you restart?