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Jason
Jason, Mac Technician
Category: Mac
Satisfied Customers: 10340
Experience:  Several years of supporting Mac systems.
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Mac Outllook will not connect out of the office. But Windows

Resolved Question:

Mac Outllook will not connect out of the office. But Windows' will... can anyone help?
Submitted: 9 months ago.
Category: Mac
Expert:  Jason replied 9 months ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page. No extra charge.


Thank you.
Customer: replied 9 months ago.

Yes.


 

Expert:  Jason replied 9 months ago.


Thank you.

If you are using a PC, Internet Explorer works the best. If you are using a Mac, only Safari will work with this remote.

Please, click the following link and allow the remote app to run: http://166.78.231.170:8040/?Session=80b7436f-dd39-456f-88c8-cee4d13c2883

Customer: replied 9 months ago.

Ok.


 


Will click on the link from Safari.

Expert:  Jason replied 9 months ago.
Thank you.
Customer: replied 9 months ago.

That link is not connecting through Safari.


 

Expert:  Jason replied 9 months ago.
What happens when you click it?
Customer: replied 9 months ago.

I get a button to join in.


 


I click on it.


 


A window opens and says "joining". A spinnin whell stars and never ends.


 


It goes no where.


 


I click on the alternative.


 


It says a Java alternative.


 


Nothing happens.


 

Expert:  Jason replied 9 months ago.

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 9 months ago.

https://join.me/358-463-515

Expert:  Jason replied 9 months ago.





I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason, Mac Technician
Category: Mac
Satisfied Customers: 10340
Experience: Several years of supporting Mac systems.
Jason and 5 other Mac Specialists are ready to help you

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