I attempted for hours to get help from you, but your system would not accept my Visa card. I repeatedly requested your advise on what to do. Never got an answer. So, consequently, I never signed up for any further help, or money owed to you. In fact, I was charged $5, which I expect to be returned to my account.
Was unable to contact my Expert. I tried for several hours, and finally gave up and went to another site, where they took care of my problem.
I wish that I had been able to make contact. Sorry John!