Hello David! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you using gmail email at the http://www.gmail.com website? Or do you use email in the Mail application (the stamp icon)?Can we do a remote session, so we can chat, and I will be able to help you directly?
Edit: Please let me know if you still need help with this. Thank you,