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Ask Michelle Your Own Question

Michelle
Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 829
Experience:  Apple Computers and Mobile support with 10 years of exp.
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unblock plugins

Resolved Question:

unblock plugins
Submitted: 11 months ago.
Category: Mac
Expert:  Michelle replied 11 months ago.

Michelle :

Hi, and welcome! My name is XXXXX XXXXX I am excited to get started with you.

So I can better assist you with your issue, I will need additional information. Are you getting an error message in safari related to plugins? If so what does the message say?

Customer:

it says blocked plugin

Michelle :

Does it happen with particular sites or all?

Customer:

all sites

Michelle :

Okay, thanks for the clarification. In safari, click on Safari in the top menu and choose preferences

Michelle :

Click on the Security tab. Is the Allow Plug-ins box checked?

Customer:

ok i have done that already my problem is my password

Michelle :

Password XXXXX what? Is that your computer password?

Customer:

yes my apple password XXXXX XXXXX but i need another password XXXXX my computer

Customer:

plugins are checked

Michelle :

So you forgot the administrator password XXXXX your computer that allows you to update or install programs on your computer correct?

Customer:

yes

Michelle :

Okay I can help you with resetting it. Before we do that, have you tried just hitting enter instead of typing in a password?

Customer:

no

Michelle :

Can you try to hit enter and let me know if your computer takes or rejects it

Customer:

ill try does not allow

Michelle :

Okay so lets go ahead and reset your password. Your issue is probably related to required updates. But since you do not remember the password, you can not install them. What version of OS X are you running?

Customer:

dont know

Michelle :

Click on the apple logo in the upper left corner and choose about this Mac. Read me the version number

Customer:

version10.6.8

Michelle :

To reset the password, you will need the installation disk. Would you happen to have it?

Customer:

no

Michelle :

We can try without the disk but you will need to be chatting from a different computer. Do you have an ipad or another computer that you can chat from

Customer:

ipad

Michelle :

In your email, there should be a link from JustAnswer that will pull up the chat. Click on the link in your iPad so you can chat from there

Customer: Hi I am on my ipad
Michelle :

Ok great. Lets get started. Reboot your computer while pressing and holding down command + S key until a black screen appeards

Michelle :

appears

Customer: Do I reboot first
Michelle :

Yes. Press restart and as soon as it restarts, press and hold down the command + S Key until a black screen appears

Customer: Ok
Michelle :

Is the black screen with commands displaying ?

Michelle :

Oh no I see you went offline. I hope you can find your way back. I thought you were chatting from your iPad

Customer: I am
Michelle :

Oh ok good. It said you were offline. Is the black screen appearing on your iMac?

Customer: I have a password XXXXX login picture
Michelle :

Is your keyboard for your Mac wired or wireless?

Customer: With macosx
Customer: Wired
Michelle :

Ok so that means you may not have pressed both command+s key correctly. Is there a forgot password XXXXX in the middle at the bottom?

Customer: No
Customer: Only login and a back button
Michelle :

Ok, lets try it again. The command key is the button right next to the space bar. Press the command key and the S key at the same time until a black screen appears.

Customer: And reboot
Michelle :

Yes, choose reboot and then immediately press and hold both keys

Customer: There is no reboot button
Michelle :

The press and hold the power button in the back until it powers off

Customer: I have a black screen with information on it
Michelle :

Good. Next type in type fsck -fy and press enter, it may take some time to finish. Make sure there is a space between fsck and -fy

Customer: Says command not found
Customer: I did it again
Michelle :

try it again fsck -fy (press the space bar after fsck) (Press enter right after fy)

Michelle :

Are words running down the screen?

Customer: Yes
Michelle :

okay let me know when its done

Customer: File system modified
Michelle :

Okay next type in mount -uw / (there is a space before and after -uw)

Customer: Ok
Michelle :

Next type ls /Users (Space between Is and /User and it is case sensitive) this will list all users on your mac so you can get the name

Customer: Is is smallcasing
Michelle :

The I is Is is uppercase and the U in users is upper. Make sure both the I and U are upper. To make them upper case press and hold Shift and then the letter

Customer: I did but says command not found
Michelle :

Try it again. ls /Users

Customer: Same result
Michelle :

okay try all lower case

Customer: Same result
Michelle :

I assume you do know your user name so let move on to the password XXXXX Type in passwd Your username (Type in your username exactly how it appears)

Customer: Ok
Michelle :

Now enter a new password XXXXX (press enter after each entry) You will not see anything

Customer: Ok
Michelle :

Now type in reboot

Customer: it says command not found after my password
Michelle :

Try this route instead



  1. Type dscl . -passwd /Users/username password and replace “username” with your username. Replace “password” with a new password XXXXX your choice. Press Enter.

Michelle :

Take note of the spaces

Michelle :

dscl (space) .(space) -passwd (Space)/Users/username password

Michelle :

Username is XXXXX XXXXX example: /Users/Michelle candy

Michelle :

(candy is the password)

Michelle :

How is it going?

Customer: Command not found
Michelle :

You may not be entering the username as it appears. Lets start over. Type in exit

Customer: Ok
Michelle :

Are you back at the login screen?

Customer: No
Michelle :

Okay, when you get there, take note of exactly how your username is listed.

Michelle :

You can also write it down

Customer: How do I get to login
Michelle :

After root# XXXXX in exit

Customer: It came back normal desk top
Michelle :

Okay. Now the username that is listed, is that exactly how you were typing it in?

Customer: Where is it listed
Michelle :

Oh it just logged into to your desktop. Click on the apple logo in the upper left corner and choose system preferences.

Michelle :

Choose Accounts or Users/Groups

Customer: Ok got it
Customer: It says I can change password
Michelle :

Yes but you will still need the old one. Next to full name, is that the name you were entering in earlier?

Customer: Yes but space between not entered
Michelle :

Thats probably why ok no worries. Lets do it again. Click on the apple logo and choose Restart. Immediately press and hold command+ R

Michelle :

Are you at the command line ?

Customer: No I only get my normal desktop
Customer: Last time I pressed s
Michelle :

Its Command+ S

Michelle :

Both keys

Customer: You said r
Michelle :

The command key is right next to the space bar

Michelle :

Wow.. your right. My apologies. Command + S

Customer: Ok there
Michelle :

type fsck (space)-fy and press enter

Michelle :

fsck -fy

Customer: Ok
Michelle :

Next type mount -uw / (there is a space before and after -uw) mount (space)-uw(space) /

Customer: Ok
Michelle :

Next type passwd username (where username is your username) Example: passwd (Space) Michelle

Michelle :

Are you hitting enter after each command btw

Customer: Ok yes
Michelle :

Ok now type in your new password XXXXX (You will not see anything)

Michelle :

Hit enter after each password XXXXX

Customer: It says command not found after my passwword
Michelle :

Ok then try passwd username (where username is your username) again and then type in the the new password XXXXX in the same line twice and then hit enter

Customer: Ok
Michelle :

Is it back at #root?

Customer: Yes
Michelle :

Now type in exit and hit enter

Customer: Ok
Michelle :

You should then be at the log in screen. Type in your new password

Customer: No still on page with root
Michelle :

Did you type in exit and then hit enter?

Customer: Now exit
Michelle :

Ok let me know what displays on your screen next

Customer: System preferences
Michelle :

Click on accounts or user/groups

Customer: Where can I log in
Customer: In accounts
Michelle :

Click on the lock in the bottom left corner and type in your new password

Michelle :

Does the lock unclock?

Michelle :

unlock

Customer: Yes but does not accept my password
Michelle :

You said yes, is the lock unlocked?

Customer: It is authenticating
Michelle :

What is currently displaying on your screen

Customer: Asking for password XXXXX allow systems to make changes and authenticating
Michelle :

What are your options?

Customer: I have entered new password XXXXX says incorrect and to enter again
Customer: But lock Amy's authenticating
Michelle :

Arg.. Ok lets we can try one more time. Before we go back into the terminal mode again. Is there any chance you still have your 10.6 snow leopard disk?

Customer: No
Michelle :

We are going to try a different command. This one will be a little longer but im sure you will be able to get it. Restart again doing Command+ S

Customer: Ok
Michelle :

Type in mount -uw / then hit enter

Michelle :

mount (space) -uw (space)/

Customer: Ok
Michelle :

launchctl load /System/Library/LaunchDaemons/com.apple.DirectoryServices.plistlaunchctl (space) load(space) /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist

Michelle :

Sorry

Michelle :

launchctl load /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist

Michelle :

launchctl (space) load (space) /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist

Customer: ok
Customer: Command not found
Michelle :

Lets go step by step. I know its pretty long. Do not hit enter until the end. Type in launchctl

Michelle :

Do not hit enter

Customer: Ok
Michelle :

Hit space and then type in load

Customer: Ok
Michelle :

hit space and then type in /System/Library

Customer: Ok
Michelle :

Next type in /LaunchDaemons (No space after /System/Library)

Michelle :

So it should look the /System/Library/LaunchDaemons

Customer: I finished now at root
Michelle :

you actually were not suppose to hit enter yet, we had one more command

Michelle :

Type it in again. This is the full code

Michelle :

launchctl load /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist

Michelle :

Make sure you are capitalizing the ones that need capitalization

Customer: Ok
Michelle :

After hitting enter, you should be back at #root

Customer: Yes
Michelle :

After root# XXXXX: dscl . passwd /Users/username (after Users/ type in your actual username)

dscl (space) . (space) passwd (space) /Users/username

Michelle :

If done correctly, You’ll be prompted to enter a new password; follow the on-screen prompts to complete the password XXXXX

Customer: No
Michelle :

Did you get command not found

Customer: No invalid path
Michelle :

That means you enter the wrong username

Michelle :

Its the one that is next to the house icon

Customer: Also already loaded
Michelle :

What do you mean already loaded?

Customer: Des error ; -14009
Michelle :

Is it back at root#

Customer: Yes
Michelle :

Type in ls /Users
ls (space) /Users

Michelle :

Hit enter

Michelle :

Does it give you a list of usernames?

Customer: Ok
Customer: Yes
Michelle :

Good. Is that exactly how you were entering it earlier?

Customer: No
Michelle :

Its ok now you know what to input. Write it down, we will need it

Michelle :

After root # XXXXX in : launchctl load /System/Library/LaunchDaemons/com.apple.DirectoryServices.plist

Customer: Ok
Customer: Says already loaded
Michelle :

Last Step: dscl (space) . (space) passwd (space) /Users/username (Make sure you enter the username that was listed in place of username)

Customer: I entered new password
Michelle :

Yay! Ok good. Now type in reboot after #root

Customer: Password seems to work
Michelle :

Now you will need to run your updates. Click on the apple logo in the upper left corner and choose software updates. Which updates are available? Also, let me know if you get any keychain pop ups

Customer: Softwear is up to date
Michelle :

Ok lets update Flash then. Click on the apple logo and choose system preferences. At the bottom you Click on Flash Player

Customer: Ok
Michelle :

Click on the Advance tab. Under browser settings and data, choose delete all

Michelle :

Check delete all data sites

Customer: Ok
Michelle :

Click on the check for updates button at the bottom

Michelle :

Are there any updates for adobe

Customer: Says close system preferences or force close all to continue
Michelle :

Choose force close all to continue. All windows need to be closed to update Adobe

Customer: Done
Michelle :

Ok now open safari and click on preference< security

Michelle :

Make sure the plug in box is still checked

Customer: Ok
Michelle :

You may need to restart your computer but visit any website and check if you still get the blocked plug in

Customer: Ok
Michelle :

Can you browse safari ok now?

Customer: Yes it seems ok many thanks
Michelle :

You are very welcome. Thank you so much for your patience. Enjoy the rest of your day

Michelle, Mac Support Specialist
Category: Mac
Satisfied Customers: 829
Experience: Apple Computers and Mobile support with 10 years of exp.
Michelle and 4 other Mac Specialists are ready to help you

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Michelle
Michelle
Mac Support Specialist
829 Satisfied Customers
Apple Computers and Mobile support with 10 years of exp.