How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Nick H. Your Own Question

Nick H.
Nick H., Mac Specialist
Category: Mac
Satisfied Customers: 8276
Experience:  Macbook, Macbook Pro, Macbook Air, Mac Pro G5.
Type Your Mac Question Here...
Nick H. is online now
A new question is answered every 9 seconds

My ipad wont turn on or off, it just has a white apple lo

This answer was rated:

My ipad won't turn on or off, it just has a white apple logo
Hello, and thanks for your question. My name is XXXXX XXXXX I will help you today.

I am sorry that your ipad is not working. Please do the following reset:

HOLD the Power (on/off) button and Home (round button with white square) button for 10-12 seconds. Ignore the Turn off message and release the buttons when you see the white apple logo. Let your device boots. Now test to see if the issue is resolved or still the same.


Please let me know if this method worked out or not. Thank you!

Nick H. and 4 other Mac Specialists are ready to help you
Customer: replied 2 years ago.

It worked. thank you

Excellent! Glad I could help out.

Have a great day!